Department: Front Office / Administration
Reporting To: Front Office Manager / Hospital Administrator
Job Purpose
To manage the hospital reception during night hours by attending to patients and visitors, handling inquiries, maintaining records, coordinating with emergency services, and ensuring smooth front desk operations.
Key Responsibilities
- Welcome and assist patients, attendants, and visitors professionally.
- Register patients and maintain admission, discharge, and visitor records.
- Handle incoming calls and direct them to the concerned departments.
- Coordinate with doctors, nursing staff, security, and other departments for patient assistance.
- Maintain accurate shift reports and hand over pending matters to the next shift.
- Respond promptly to emergencies and escalate issues to the concerned authorities.
- Ensure confidentiality of patient information and comply with hospital policies.
- Perform any other duties assigned by the Hospital Administration.
Qualification & Skills
- Graduate in any discipline.
- 1–2 years of experience in hospital reception/front office preferred.
- Good communication, computer, and customer service skills.
- Willingness to work night shifts.
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
