Job Description
We are seeking a Sales cum Customer Relationship Executive (CRE) for our jewellery showroom to manage customer sale and interactions, drive online (social media) and telephonic sales, and build long-term customer relationships. The ideal candidate should be proactive, well-spoken, and capable of handling regular customer follow-ups effectively.
Key Responsibilities
- Handle counter sale, customer enquiries from social media platforms (Instagram, WhatsApp, Facebook, etc.)
- Manage telephonic sales calls and explain jewellery designs, pricing, offers, and schemes
- Convert online and phone enquiries into store visits and confirmed sales
- Conduct regular follow-ups with customers regarding products, new collections, and festive offers
- Maintain strong relationships with existing and potential customers
- Coordinate with showroom sales staff for customer visits and order fulfilment
- Maintain accurate customer records / CRM data
- Address customer queries, feedback, and complaints professionally
- Prepare daily and weekly reports on leads, follow-ups, and conversions
- Assist in promotional activities and marketing campaigns
- Perform all other general duties of a Customer Relationship Executive
Skills & Requirements
- Excellent communication and interpersonal skills
- Strong interest in sales and customer engagement
- Ability to handle social media and telephonic customer interactions
- Systematic approach to follow-ups and lead management
- Basic computer knowledge (MS Excel, WhatsApp Business, CRM tools)
- Languages Known: English, Malayalam , Hindi (desirable) and Tamil (desirable)
- Experience in jewellery / retail / luxury showroom sales will be an added advantage
What We Offer
- Competitive salary with performance-based incentives
- Career growth opportunities in a reputed jewellery brand
- Professional and supportive work environment
Location
Thrissur, Kerala
(Candidates must be ready to relocate to Thrissur)
Educational Qualification
Any Graduation
Experience
1–3 years preferred
(Freshers with strong communication and sales skills may also apply)
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹18,000.00 per month
Application Question(s):
- If selected, how soon can you join us (Mention number of days)?
Work Location: In person
