Experience: 1+ Years
Process: Accounts Receivable – Voice
Employment: Full-Time, Permanent
Work Mode: Work From Home
Shift: Night Shift / US Shift
We are looking for an Accounts Receivable Executive with 1+ year of experience in a Voice/Call Center process. The candidate will handle customer calls related to accounts, payments, outstanding balances, and other account-related queries for a US-based process.
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Handle customer calls related to payments, outstanding balances, and accounts.
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Follow up with customers regarding pending payments.
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Understand and resolve customer account-related queries.
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Maintain accurate customer and payment information.
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Follow process and quality guidelines.
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Meet daily productivity, quality, and performance targets.
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Escalate complex issues to the appropriate team.
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Maintain professional communication with customers.
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Work effectively with the team to achieve process targets.
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1+ year of experience in Voice / Call Center / Customer Support.
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Experience in Accounts Receivable / Collections will be an advantage.
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Good English communication and listening skills.
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Good customer-handling skills.
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Basic computer and MS Office knowledge.
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Ability to handle customer conversations professionally.
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Willingness to work in Night/US shifts.
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Comfortable working from office.
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Good attitude, learning ability, and target-oriented approach.
