We are looking to hire a Marketplace Daily Operations Executive who can manage daily seller account operations, sales analysis, order monitoring, tracking verification, account health metrics, and customer feedback across Amazon, Walmart, OnBuy, and other e-commerce marketplaces.
-
Monitor daily sales performance across marketplaces such as Amazon, Walmart, OnBuy, eBay, and other platforms.
-
Prepare daily, weekly, and monthly sales analysis reports.
-
Analyze sales trends, order volume, product performance, and marketplace-wise performance.
-
Check and manage hold orders, pending orders, delayed orders, and cancelled orders.
-
Verify order tracking details and ensure tracking information is updated correctly on marketplaces.
-
Monitor shipments to ensure orders are dispatched and delivered within marketplace timelines.
-
Track and maintain key account health metrics such as:
-
ODR – Order Defect Rate
-
VTR – Valid Tracking Rate
-
OTDR / ODTR – On-Time Delivery Rate
-
LDR – Late Dispatch Rate
-
PCR – Pre-Fulfillment Cancellation Rate
-
Negative Feedback
-
A-to-Z Guarantee Claims
-
Chargebacks and customer complaints
-
Identify issues affecting account health and take corrective action on time.
-
Monitor negative feedback and coordinate for feedback removal or resolution where applicable.
-
Check A-to-Z claims, chargebacks, and disputes and prepare required responses.
-
Coordinate with warehouse, logistics, customer support, and marketplace teams for order-related issues.
-
Maintain proper records of order issues, tracking updates, claims, feedback, and account health actions.
-
Ensure all marketplace SLAs are followed for shipping, tracking, delivery, and customer service.
-
Highlight urgent risks related to account health, order delays, or poor seller performance.
-
Support management with daily operational reports and actionable insights.
-
Work proactively to avoid account warnings, performance drops, and marketplace penalties.
