Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Epic Systems
Good to have skills : NA
Minimum
2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure seamless integration and functionality of business systems.
- Document and communicate findings and resolutions clearly to stakeholders.
- Assist in the development and implementation of process improvements to enhance system support efficiency.
- Support junior team members by sharing knowledge and providing guidance when necessary.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Epic Systems.
- Strong analytical and problem-solving abilities to diagnose and resolve complex software issues.
- Experience with system monitoring and incident management tools.
- Ability to work effectively in a fast-paced environment with multiple priorities.
- Excellent communication skills to interact with technical and non-technical stakeholders.
- Familiarity with software lifecycle and support processes.
Additional Information:
- The candidate should have minimum 2 years of experience in Epic Systems.
- This position is based at our BDC14A - STPI location.
- A 15 years full time education is required.
