Job Description
Responsibilities & Skills:
As a Presales Engineer at VDT, you will be part of our Professional Service Team which demonstrates, and help sells our Accelerite Unified Endpoint Management (UEM) and Endpoint security products to the prospects and existing customers. In this role you will provide in-depth technical product assistance to the sales team and partners during presales discussions with potential customers.
- Present and demonstrate the business value of our IT Service Management solution (on premise and cloud based) to prospects.
- Support the Sales Team on solution proposals during the whole sales cycle (qualification & opportunity discovery, RFP/RFI, Proof of Concept, solution design)
- Create specialized product configurations and deliver custom demonstrations to prospective clients within formalized Proof of Concept (POC) engagements
- Gathering and assessment of customer needs in the Business and Technical area
- Proven knowledge of installing & administering IT Serivce Management Platform enabling features capabilities such as Software Patch & Update Management, OS Deployment, Application Package Deployment, Inventory, Reporting, Endpoint Device & Virtual Desktop Management, client health & monitoring etc.
- Technical skills for any of the Enterprise Mobile Management Platform (EMM) such as Microsoft Intune, VMware Airwatch, IBM MaaS360, Mobileiron etc., delivering Mobile Device, Application, Content & E-mail management, is highly desirable.
- Knowledge of integrating mobile management platform with systems of records (SOR) application; ERP, Mail, DB, SaaS, network & security products will have an added advantage.
- Working knowledge & hands-on experience on tools like Service Desk, Desk Side Support, Desktop Management Processes and ITSM Tools Framework, is highly desirable.
- Broad level knowledge on endpoint protection technology and endpoint detection & response such as Anti-Virus, Malware handling, Host Intrusion Detection & Prevention, Data Loss Prevention, Application Whitelisting and operating system vulnerabilities, will have a distinct advantage.
- Understanding of End user computing such as VMware Horizon / Workspace, Citrix XenDesktop and Messaging & Collaboration platform (Exchange, Skype, Sharepoint, O365, Google Apps) will have an added advantage.
- Strong communication and presentation skills on C-level and technical level
- Ability to listen, understand and capture business and technical requirements from prospects
Experience:
- Minimum 2 yrs of experience as a Presales Engineer, Technical Consultant, System IT Operation Engineer or Administrator in the area of Unified Endpoint Management, System IT Operations or Mobile Device Management.
- Experience in installing and managing Windows XP, 7, 10, and server OS.
- Product experience with at least one Client Management Solution (e.g. netinstall/ /DSM, Matrix42, MS SCCM, LANdesk) and / or Endpoint Management solutions (VMware Airwatch, IBM MaaS360, Mobileiron)
- Certified candidate on any of the UEM or Client Management Platform will have preference.
- Candidate worked on design, consultation, implementation, on Endpoint protection technology from any of such Symantec, FireEye, Checkpoint, MacAfee, Palo Alto, Trend Micro. will have a preference.
