About Loyalytics
Loyalytics is a fast-growing Analytics consulting and product organization based out of Bangalore. We work with large retail clients across the globe helping them monetize their data assets through our consulting assignments and product accelerators. We are a young dynamic team of 100+ analytics practitioners working on some of the most cutting-edge tools and technologies.
Who we are:
- Technical team: A team full of data scientists, data engineers and business analysts who work with 1M+ data points every day.
- Market Size: Massive multi-billion $ global market opportunity.
- Leadership: Combined experience of 40+ years of experience in the industry.
- Customers: Word-of-mouth and referral driven marketing to acquire customers like big retail brands in GCC regions like Lulu, GMG, among others (Strong product-market fit).
- What makes us stand apart: 10 years old bootstrapped and 100+ people company that is still hiring.
Role Overview
We are looking for a Customer Success Intern to support our Customer Success Manager in delivering an exceptional client experience. This is a people-first, client-facing role focused on building strong relationships, ensuring client satisfaction, and helping customers get the most value from our product.
Key Responsibilities
- Support the CSM in day-to-day client interactions, meeting prep, follow-ups, and action tracking.
- Assist in onboarding new clients and guiding them through key features and best practices.
- Monitor client health and product usage; flag risks and opportunities early.
- Help prepare Monthly and Quarterly Business Reviews (MBRs/QBRs) and client recap decks.
- Capture client feedback and share insights with product, sales, and support teams.
- Coordinate cross-functionally to resolve client issues quickly and effectively.
Requirements
- Strong written and verbal English; confident on client calls and in written communication.
- Customer-first mindset — patient, empathetic, organised, and proactive.
- Strong sense of ownership and reliable follow-through on commitments.
- Proficiency in Excel / Google Sheets and PowerPoint / Google Slides.
- Comfort reading basic usage data and reports to understand client health.
Preferred
- Familiarity with retail or e-commerce business models.
- Knowledge of SQL and BI tools (Power BI, Tableau, Looker, PostHog) is a plus.
