Company Profile:
At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.
This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please.
Job Title: Enterprise Architect — Managed IT Services
Position: Manager Consulting Expert
Experience: 14+ yrs
Category: Support
Main location: Bangalore
Position ID: J0626-2506
Employment Type: Full Time
Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.
Job Description:
The Enterprise Architect (Managed Services) is a strategic, client facing role responsible for bridging the gap between IT delivery and business outcomes. Operating as the single architectural authority across a portfolio of managed service accounts — with a primary focus on a Commercial Real Estate (CRE) client — you will translate complex business goals into a coherent technology strategy spanning cloud infrastructure, workplace services, service desk, networking, and database environments.
This role exists to inject architectural rigour and business aligned thinking into an account where infrastructure runs well operationally, but where the client lacks visibility of the transformation value being delivered. You will be the person who changes that narrative.
Key Responsibilities
1. Strategic Architecture & Business Value
. Develop and maintain an Enterprise Architecture roadmap aligned to the client's CRE business strategy — covering portfolio management, tenant experience, property operations, and digital transformation.
. Translate business ambitions (e.g., smart buildings, data driven asset management, hybrid workforce enablement) into actionable technology recommendations.
. Produce executive ready artefacts: Architecture Blueprints, Technology Roadmaps, Value Realisation Reports, and Business Case documents.
. Identify opportunities for innovation, cost optimisation, and risk reduction across the account; present them as structured business cases.
. Lead quarterly Architecture Review Boards (ARBs) with client stakeholders up to C suite level.
2. Cloud Infrastructure Architecture
. Define and govern the cloud strategy (Azure / AWS / GCP) covering IaaS, PaaS, and hybrid cloud models used in the client environment.
. Ensure cloud architectures meet the client's security, compliance, availability, and cost objectives.
. Drive infrastructure modernisation initiatives — server rationalisation, containerisation, automation, and cloud native adoption.
. Oversee design standards for compute, storage, backup, DR, and resilience across all managed infrastructure.
3. Workplace Services & End User Computing
. Architect the end user computing (EUC) strategy: device management (Intune/JAMF), Microsoft 365 / Teams, VDI/AVD, and collaboration tooling.
. Align workplace technology design with CRE workforce patterns — mobile workers, on site building staff, and corporate office users.
. Drive adoption of Modern Workplace standards and improve the measured employee digital experience (DEX).
4. Network Architecture
. Provide architectural oversight of WAN, LAN, SD WAN, and building network infrastructure across the client's property portfolio.
. Design and review connectivity solutions for multi site CRE environments including retail, commercial, and mixed use assets.
. Ensure network architecture supports OT/IoT requirements such as building management systems (BMS), access control, and smart metering.
5. Service Desk & ITSM Architecture
. Define the service architecture underpinning the service desk — tooling (ServiceNow / similar), automation, self service, and AI assisted support.
. Identify and drive service improvement initiatives that reduce incident volume, improve MTTR, and enhance end user satisfaction scores.
. Align ITSM processes with ITIL best practices and the client's internal governance requirements.
6. Database & Data Architecture
. Provide architectural direction for database platforms (SQL Server, Oracle, PostgreSQL, cloud native) used across client applications.
. Define standards for data management, data governance, and data integration patterns relevant to CRE business data (lease management, asset data, financial systems).
. Identify opportunities to leverage data assets for analytics, reporting, and AI driven insights within the property business.
7. Client Engagement & Governance
. Act as the primary architectural point of contact for the client — building trusted advisor relationships with CIO, CDO, and operational stakeholders.
. Chair and participate in governance forums: Architecture Review Boards, Change Advisory Boards, and Steering Committees.
. Produce regular account level architecture health reviews and present transformation progress against agreed KPIs.
. Ensure all new solutions follow the agreed architecture principles and pass design authority review before deployment.
8. Team Leadership & Internal Collaboration
. Provide architectural guidance and mentoring to internal delivery teams, technical leads, and service towers.
. Work closely with Service Delivery Managers, Project Managers, and Practice Leads to ensure architecture is embedded into delivery.
. Contribute to pre sales and bid activity, shaping technical solutions for contract renewals or expansions.
Technical Skills:
Qualifications
. Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.
. Enterprise Architecture certification: TOGAF 9/10, Zachman, or equivalent (essential).
. Cloud certifications: Azure Solutions Architect Expert, AWS Solutions Architect Professional, or GCP Professional Cloud Architect (at least one required).
. ITIL v4 Foundation or above (desirable).
Enterprise Architecture Experience
. Minimum 10 years in IT, with at least 5 years in an Enterprise or Solution Architect role within a managed services or outsourcing environment.
. Demonstrated experience producing enterprise architecture strategies, roadmaps, and business cases at an executive level.
. Strong command of architecture frameworks (TOGAF, ArchiMate) and modelling tools (LeanIX, Sparx EA, or similar).
. Experience operating within a multi tower managed service context (infrastructure, workplace, service desk, network, database).
Domain Knowledge — Commercial Real Estate
. Experience working with or for a Commercial Real Estate organisation is highly advantageous.
. Familiarity with CRE business processes: property and asset management, lease administration, facilities management, tenant services, and building operations.
. Understanding of PropTech trends: smart building technologies, IoT in real estate, digital twin concepts, and sustainability reporting platforms.
Technical Depth
. Microsoft Azure (primary), AWS, or GCP — design, governance, and cost optimisation: Cloud Platforms
. Microsoft 365, Teams, Intune, Autopilot, AVD / Citrix, collaboration platforms: Workplace & EUC
. SD WAN, Cisco/Meraki/Palo Alto, MPLS, Zero Trust Network Access (ZTNA), building network infrastructure: Networking
. ServiceNow or equivalent ITSM, ITIL process design, AI driven service automation: Service Management
. SQL Server, Oracle, Azure SQL / Synapse, data integration, governance, and analytics platforms: Database & Data
. Zero Trust architecture, Microsoft Sentinel, identity (Entra ID / AD), compliance frameworks (ISO 27001, SOC 2): Security
Preferred Qualifications :
Leadership & Strategic Thinking
Technical & Delivery Excellence
. Trusted advisor to C suite stakeholders
. Ability to articulate business value of technology
. Commercial acumen and stakeholder management
. Influencing without direct authority
. Ability to simplify complexity for non technical audiences
. Cross domain architectural thinking
. Design authority and governance
. Risk identification and mitigation
. Solution innovation and continuous improvement mindset
. Delivery focus — pragmatic, outcome driven architecture
CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
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Your future duties and responsibilities
Required qualifications to be successful in this role
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.
Come join our team—one of the largest IT and business consulting services firms in the world.
