Job Title: Administration Officer
Job Purpose: To ensure seamless administrative and logistical operations by delivering efficient, timely, and customer-focused support services while maintaining compliance, safety, and continuous improvement across all administrative functions.
Key Responsibilities:
1. Administrative & Logistical Support
- Manage and coordinate travel arrangements, cab services, accommodation, canteen services, security passes, and other administrative support functions.
- Ensure timely and high-quality service delivery to internal customers and visitors.
- Drive customer satisfaction through proactive service management and issue resolution.
2. Issue Resolution & Compliance
- Liaise with cross-functional departments (including central services at Hazira) for timely resolution of administrative issues.
- Ensure 100% closure of admin-related issues within defined timelines.
- Maintain 100% compliance with WMS (Work Management System) checklist requirements.
- Identify and implement cost-saving initiatives (minimum 10% savings target).
3. Audit & Governance
- Proactively track and close Internal Corporate Audit observations.
- Ensure: No repeat observations from previous audits & Zero high-risk audit observations
- Maintain necessary documentation and ensure adherence to audit standards.
4. Facility Management & Resource Availability
- Ensure proper housekeeping standards across administrative buildings, canteen, and VP’s office.
- Maintain 100% availability of required resources and infrastructure for smooth day-to-day operations.
- Monitor vendor performance and service quality.
5. Safety & Compliance
- Promote and enforce safe working practices across all admin-related activities.
- Ensure zero safety incidents in the department.
- Strong coordination and stakeholder management
- Excellent problem-solving and communication skills
- Knowledge of facility management, logistics, and admin processes
- Understanding of safety standards and compliance systems
- Ability to work proactively and handle multiple priorities
