Senior Manager (Operations & Administration)
Position: Senior Manager
Location: Kalyanam Karoti Hospital & Research Centre (KKHRC), Mathura, Uttar Pradesh
Department: Operations & Administration
Reports To: Director Operations / Chief Executive Officer (CEO)
Position Summary
The Senior Manager will be responsible for overseeing the day-to-day operations and administration of the hospital, ensuring efficient service delivery, regulatory compliance, quality standards, and effective coordination across all departments. The role requires strong leadership, strategic planning, and operational excellence to support the organization's mission of delivering high-quality eye care services.
Key Responsibilities
- Oversee the daily operations of the hospital and administrative functions.
- Ensure smooth coordination among clinical, administrative, finance, HR, procurement, and outreach departments.
- Develop, implement, and monitor operational policies, SOPs, and quality standards.
- Manage institutional projects, CSR initiatives, and strategic partnerships.
- Prepare annual operational plans, budgets, and performance reports.
- Ensure compliance with statutory requirements, hospital regulations, and accreditation standards (NABH/NABL or equivalent).
- Monitor key performance indicators (KPIs) and implement continuous process improvements.
- Lead recruitment, staff development, performance management, and employee engagement initiatives.
- Coordinate with government agencies, CSR partners, donors, and external stakeholders.
- Supervise procurement, inventory management, and facility maintenance.
- Identify operational risks and implement effective corrective and preventive actions.
- Prepare monthly MIS reports and present operational updates to senior management.
- Promote a culture of accountability, teamwork, innovation, and patient-centered care.
Qualifications
- Master's Degree in Hospital Administration (MHA), Healthcare Management, MBA, Public Health, or a related field.
- Additional certifications in Healthcare Quality, Project Management, or Operations Management will be an advantage.
Experience
- Minimum 8–12 years of relevant experience.
- At least 3–5 years in a senior managerial or leadership role.
- Experience in a hospital, healthcare institution, NGO, or CSR-driven organization is highly preferred.
Required Skills
- Strong leadership and people management skills.
- Excellent organizational and decision-making abilities.
- Hospital operations and healthcare management expertise.
- Project and CSR management experience.
- Financial planning, budgeting, and resource optimization.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving capabilities.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint) and MIS reporting.
- Ability to manage multiple projects under tight deadlines.
Key Performance Indicators (KPIs)
- Operational efficiency and service quality.
- Departmental coordination and workflow optimization.
- Timely completion of projects and strategic initiatives.
- Budget adherence and cost optimization.
- Employee productivity and retention.
- Compliance with regulatory and quality standards.
- Stakeholder and donor satisfaction.
- Accuracy and timeliness of management reports.
Personal Attributes
- High integrity and ethical standards.
- Result-oriented with excellent leadership qualities.
- Strong commitment to patient care and social service.
- Ability to work under pressure and handle complex operational challenges.
- Self-motivated, proactive, and adaptable to change.
Pay: ₹40,000.00 - ₹70,000.00 per month
Work Location: In person
