Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : ServiceNow Configuration Management Database (CMDB)
Good to have skills : NA
Minimum
5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively identifying and resolving issues across various components of essential business systems. This role requires a dynamic approach to troubleshooting, ensuring the smooth operation of critical applications. The professional collaborates with different teams to maintain system stability and performance, continuously monitoring and analyzing system behavior to prevent disruptions and enhance overall service quality.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- 4+ years of hands-on ServiceNow development and administration experience.
- Plan, coordinate, and execute end-to-end ServiceNow deployment activities across dev, test, and production environments.
- Manage update set creation, migration, and conflict resolution across instances.
-Proficiency in ServiceNow scripting: JavaScript, GlideRecord, GlideAjax, Script Include, Client Script, -Scheduled Jobs, and UI Actions.
- Strong knowledge of ITSM modules: Incident, Problem, Change, Request, and CMDB.
- Experience with Flow Designer, Workflow Editor, and Business Rules, Email Notifications, inbound email actions, and notification templates for automated communications..
- Hands-on experience with REST/SOAP API integrations and Integration Hub.
- Ability to manage upgrades, patches, and update sets independently.
- Familiarity with Agile/Scrum methodologies and sprint-based delivery.
- Strong analytical and troubleshooting skills with attention to detail.
- Good communication skills for cross-functional collaboration.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate cross-functional efforts to streamline issue resolution and improve system reliability.
- Mentor junior team members to foster skill development and knowledge sharing.
- Facilitate communication between technical and non-technical stakeholders to ensure clarity and alignment.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow Configuration Management Database (CMDB).
- Strong knowledge of configuration management principles and best practices related to ServiceNow CMDB.
- Experience in troubleshooting and resolving complex issues within enterprise IT environments.
- Ability to analyze system logs and data to identify root causes of incidents.
- Familiarity with IT service management processes and integration with configuration management.
- Skilled in collaborating with cross-functional teams to implement effective solutions.
Additional Information:
- The candidate should have minimum 5 years of experience in ServiceNow Configuration Management Database (CMDB).
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
