Sr. Specialist - BCM - Core Ops
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
Inviting applications for the role of Principal Consultant - Site Reliability Engineers/L2 In this role you will be responsible for coding testing and delivering high quality deliverables and should be willing to learn new technologies. Responsibilities: - Accountable for driving and dictating efforts to mitigate and/or restore to normal business operations - Review of Temporary Access requests / get Access entitlements and grant/revoke as appropriate - Follow documented procedures and update documentation for resolved issues - Determine customer experience and assess risk (core vs minor functions regulatory or reputational) - Determine incident severity priority impact and proper escalation protocols - Ensure proper technology teams are engaged and supporting restoral of services - Research and remediate customer/client data issues - If required request external support from software and/or hardware manufacturers - Utilize tools and data to assist in research and determination of root-cause and restoral steps - Ensure proper measures are taken such as batch restarts routing splashing contingency or escalation to achieve restoral. - Accountable for High Impact Incident Communications (Status Restoral Efforts Customer/Service Impact) to appropriate technology/business groups - Drives requirements for Task Automation and tooling. - Provides requirements and oversight of Resiliency Exercise Chaos Engineering - Responsible for the data content accuracy and completeness in the Incident ticket before creation of Problem ticket - Drive reconvene efforts to identify Granular Root Cause Sev 1 Sev 4 Incidents - Provide critical incident details and restoration efforts to Problem Management team (Incident Description Chronological timeframes Scope of Impact Triage Participants and etc.) - Ensure known errors and repeatable errors are logged into the Known Error database. - Document standardize processes and playbooks for Incident Management (Enhanced Identification and Restoral) - Conduct Weekly Incident Reviews - Self-Identified-Audit and Compliance issues identification and remediation - Permit-to-Operate participation and awareness on complex highly intrusive high-risk change activities - Providing personnel whose training skills and personal skills are adequate to think outside the box - Providing personnel who are experienced professionals or professionals with specific knowledge of the client's implementation or business. - Coordinate events applicable to functional area of responsibility. - Level 2 should be able to resolve 95% of the incidents that come to them.
Qualifications
Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics
Certifications
Certified Anti-Money Laundering Specialist (CAMS) - Professional School of Indian Banking (PSIB)Professional School of Indian Banking (PSIB), Certified Compliance Officer (CCO) - VskillsVskills, Certified Financial Analyst (CFA) - SkillabSkillab, Certified in Risk and Information Systems Control (CRISC) - ISACA – Information Systems Audit and Control AssociationISACA – Information Systems Audit and Control Association, Financial Modelling and Valuation Analyst - Corporate Finance Institute (CFI)Corporate Finance Institute (CFI)
Required Skills
Account Maintenance, Banking Capital Markets, Cash Application, Credit Underwriting, Fraud Disputes, Fraud Investigations, Loan Servicing, Personal Banking, Retail Banking, Wealth Management
Language
English
Language Proficiency -
Proficient - C2
Additional Job Location -
Job Type
Regular
Master Skill List -
BCM - Core Ops
Remote Type -
Office
Work Shift -
Day Job (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
