Key Responsibilities
Make outbound calls to existing clients to build and maintain customer relationships.
Inform customers about ongoing offers, promotions, new services, and appointments.
Encourage repeat visits and improve customer retention.
Follow up with inactive customers and gather feedback on their previous experiences.
Address customer queries and escalate concerns to the relevant team when necessary.
Meet daily and monthly calling and customer engagement targets.
Coordinate with salon teams to ensure a seamless customer experience.
Requirements
Graduate or undergraduate with relevant experience.
1–3 years of experience in customer service, telecalling, customer engagement, or retail sales.
Experience in the salon, beauty, wellness, hospitality, or retail industry is highly preferred.
Excellent communication skills in English and Hindi. Knowledge of Marathi is an added advantage.
Strong interpersonal and relationship-building skills.
Comfortable making a high volume of outbound calls.
Basic knowledge of MS Office and CRM systems.
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
