Hyderabad, Telangana
Job Summary
As the General Manager – Operations (GCC Advisory & Consulting Lead), you will play a pivotal role in shaping and executing strategic advisory and consulting engagements for Global Capability Centers. This high-impact leadership position is responsible for driving end-to-end solution delivery, transformation initiatives, and operational excellence that align with HCLTech’s vision of empowering global enterprises through digital innovation and collaborative partnership.
Key Responsibilities
Detailed Responsibilities
Lead and manage strategic advisory, assessment, and consulting engagements focused on GCC setup, transformation, and operational optimization.
Define and implement operating models, governance frameworks, and transformation roadmaps tailored to client needs.
Oversee end-to-end solution development, delivery governance, and transition planning to ensure seamless program execution.
Collaborate closely with client leadership to establish and track performance metrics, ensuring tangible value realization and continuous improvement.
Integrate and align solutions across technology, digital platforms, and shared services domains to drive holistic business outcomes.
Spearhead business development initiatives, including pursuits, proposals, and client advisory sessions, to expand HCLTech’s footprint in GCC consulting.
Build, mentor, and guide high-performing consulting and delivery teams, fostering a culture of excellence and innovation.
Proactively identify, assess, and mitigate risks and issues (including escalations) to ensure successful delivery of programs and client satisfaction.
Skill Requirements
14–20 years of robust experience in GCC strategy, setup, transformation consulting, or related domains.
Deep expertise in GCC maturity models, governance structures, and operating model design.
Proven track record across IT, Digital, Shared Services, or Engineering GCCs.
Demonstrated proficiency in transition management, delivery governance, and capability building.
Exceptional client management, stakeholder engagement, and presentation skills.
Bachelor’s or Master’s degree in Business, Technology, or a related field.
Preferred certifications: PMP, TOGAF, or equivalent consulting credentials.
Other Requirements
Other Requirements (Optional)
Experience with global clients and multi-location delivery models.
Strong analytical, problem-solving, and change management abilities.
Exposure to emerging digital technologies and innovation frameworks.
Ability to work in a fast-paced, dynamic, and multicultural environment
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