Customer services offer / Customer Support Executive
Department: CMR
Experience : 1–3 Years
Salary : Up to ₹30,000 per month (Based on experience and qualifications)
Job Location
As per company requirement
Employment Type : Full-Time
Job Summary
We are seeking a dedicated and customer-oriented Customer Support Executive to provide exceptional support to customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate should possess excellent communication skills, patience, and a strong problem-solving attitude.
Key Responsibilities
- Respond to customer inquiries via phone, email, WhatsApp, and other communication channels.
- Handle customer complaints and resolve issues promptly and professionally.
- Maintain accurate records of customer interactions, inquiries, and resolutions.
- Coordinate with internal departments to ensure timely resolution of customer concerns.
- Provide customers with accurate information about products, services, and project updates.
- Follow up with customers to ensure issues have been resolved satisfactorily.
- Escalate complex issues to the appropriate department when required.
- Maintain a high level of customer satisfaction through professional communication.
- Prepare daily and weekly customer support reports.
- Assist in collecting customer feedback to improve service quality.
- Ensure adherence to company policies and service standards.
Required Qualifications
- Bachelor's Degree in any discipline.
- 1–3 years of experience in Customer Support, Customer Service, Call Center, or Client Support.
- Experience in the Construction, Interior, or Real Estate industry is an added advantage.
Required Skills
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Ability to handle customer complaints with patience and professionalism.
- Good problem-solving and conflict-resolution abilities.
- Basic knowledge of MS Office (Excel, Word, Outlook).
- Familiarity with CRM software is an added advantage.
- Strong organizational and time management skills.
- Ability to multitask and work in a fast-paced environment.
Key Performance Indicators (KPIs)
- Customer Satisfaction (CSAT) score.
- First Response Time (FRT).
- Average Resolution Time (ART).
- Number of customer queries resolved.
- First Contact Resolution (FCR) rate.
- Customer feedback and service quality ratings.
- Accuracy of customer records and documentation.
Pay: ₹20,000.00 - ₹30,000.00 per month
Work Location: In person
