Job Title: Customer Support Executive (Written Communication)
Location: Wazirpur Industrial Area, Delhi
Employment Type: Full-time (In-office)
Salary: ₹16,000.00 - ₹22,000.00 per month
Experience: 0–5 years, FRESHERS WELCOME
About the Role
We’re looking for a Customer Support Executive with excellent written English to handle customer communication across email, chat, and social platforms. This is a strictly in-office role and ideal for someone who can write clearly, professionally, and confidently.
If you can turn confused customers into happy ones using words (not excuses), you’ll fit right in.
Key Responsibilities
- Respond to customer queries via email, chat, WhatsApp, and social media
- Handle order-related questions, complaints, and escalations professionally
- Maintain a polite, brand-appropriate tone in all written communication
- Coordinate with internal teams (operations, logistics, tech) to resolve issues
- Update customer details, tickets, and notes accurately in CRM systems
- Ensure quick turnaround time and high customer satisfaction
Required Skills & Qualifications
- Excellent written English is mandatory (grammar, clarity, tone)
- Basic computer knowledge and comfort using tools like email & Whatsapp
- Strong problem-solving mindset and attention to detail
- Ability to handle multiple conversations efficiently
- Freshers with strong communication skills are welcome
Who Should Apply
- Fresh graduates with strong written English
- Candidates who enjoy customer communication and problem-solving
- Those looking for a stable, full-time in-office role
Job Type: Full-time
Work Location: In person
Job Type: Full-time
Pay: ₹16,000.00 - ₹22,000.00 per month
Work Location: In person
