Job Summary: We are looking for a high-energy Customer Support Executive who has a deep interest in the intersection of Marketing and Sales. You will be the face of our agency for our clients, ensuring their needs are met with professional excellence. Your goal is to provide seamless support while identifying opportunities to further assist our clients in their digital marketing journey.
Detailed Job Roles & Responsibilities
- Client Advocacy: Serve as the primary point of professional communication for all client queries and concerns.
- Sales & Marketing Interest: Apply your interest in marketing to explain our agency’s "paths" (SEO, social media, and Content) to clients clearly and enthusiastically.
- Inquiry Management: Handle incoming inquiries via phone, email, and WhatsApp, ensuring every lead is captured and redirected to the right department.
- Coordination: Work closely with the HR and Department Leads to ensure client feedback is used to improve our internal service standards.
- Reporting: Assist in maintaining client interaction logs to track satisfaction levels and common pain points.
Requirements
- Exceptional Communication: Strong verbal and written skills in both English and Tamil.
- Marketing Passion: A genuine interest in learning and discussing digital marketing and sales strategies.
- People Skills: High emotional intelligence to handle client concerns calmly and professionally.
- Location: Full-time on-site at our Madurai office.
Job Types: Full-time, Permanent
Pay: ₹10,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Paid sick time
- Paid time off
Work Location: In person
