Job DescriptionJob Title
Receptionist / Front Office Executive
Department
Administration
Location
Head Office – Andheri West, Mumbai
Reporting To
Administration Manager / HR Manager
Job Summary
The Receptionist is responsible for managing the front desk and creating a positive first impression for visitors, clients, and employees. This role ensures smooth front office operations by greeting guests, handling incoming calls, coordinating meetings, maintaining visitor records, and supporting administrative activities. The position plays a key role in maintaining a professional office environment while delivering exceptional customer service and efficient coordination across departments.
Key Responsibilities
- Manage the front desk and maintain a welcoming, professional, and organized reception area at all times.
- Greet and assist visitors, clients, vendors, and employees with professionalism and courtesy.
- Handle incoming calls, transfer calls to the appropriate departments, and take messages accurately.
- Coordinate visitor appointments, meetings, and meeting room bookings.
- Maintain visitor logs, courier records, inward/outward registers, and other front office documentation.
- Receive, sort, and distribute couriers, parcels, and official correspondence.
- Coordinate with the Administration, Housekeeping, Security, and HR teams to ensure seamless front office operations.
- Maintain accurate administrative records and update office data as required.
- Ensure confidentiality while handling company information and visitor details.
- Assist with general administrative and office coordination activities.
- Perform any other duties assigned by the reporting manager.
Qualifications & ExperienceEducation
- Bachelor's degree in any discipline.
Experience
- 2–5 years of experience as a Receptionist, Front Office Executive, Guest Relations Executive, or in a similar role.
- Prior experience in the Hotel, Hospitality, Airline, or Airport industry will be preferred.
- Experience in handling visitors, front office administration, and customer service.
Knowledge, Skills & CompetenciesTechnical Skills
- Proficiency in MS Office (Word, Excel, Outlook)
- Front office and visitor management
- Record keeping and documentation
- Basic administrative and office coordination
Behavioral Competencies
- Excellent verbal and written communication skills
- Strong customer service orientation
- Professional appearance and pleasant personality
- Strong interpersonal and stakeholder management skills
- Organizational and multitasking abilities
- Time management and attention to detail
- Problem-solving skills
- Ability to remain calm, courteous, and adaptable under pressure
Working RelationshipsInternal Stakeholders
- Human Resources
- Administration
- Finance
- Management Team
- All Employees
External Stakeholders
- Clients
- Visitors
- Vendors
- Courier Partners
- Business Associates
Travel Requirements
None
Job Type: Full-time
Pay: ₹22,000.00 - ₹30,000.00 per month
Experience:
- Microsoft Office: 1 year (Preferred)
- Front desk - Receptionist: 1 year (Preferred)
- total work: 1 year (Preferred)
Language:
Work Location: In person
