Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Oracle HCM Cloud Benefits
Good to have skills : NA
Minimum
5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely solutions to ensure the smooth operation of critical applications. The position demands continuous engagement with system functionalities and a commitment to maintaining system reliability and performance throughout the day.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate cross-functional efforts to streamline issue resolution and improve system efficiency.
- Mentor junior team members to support their professional growth and enhance team capabilities.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Oracle HCM Cloud Benefits.
- Strong analytical and problem-solving abilities related to Oracle HCM Cloud Benefits.
- Experience in troubleshooting and resolving complex application issues within Oracle HCM Cloud Benefits environments.
- Ability to collaborate effectively with cross-functional teams to address system challenges.
- Familiarity with system monitoring tools and incident management processes relevant to Oracle HCM Cloud Benefits.
Additional Information:
- The candidate should have minimum 5 years of experience in Oracle HCM Cloud Benefits.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
