Job Summary
The Front Office Supervisor : Resort is responsible for overseeing the daily operations of the front desk, ensuring excellent guest/customer service, supervising front office staff, and maintaining smooth administrative and operational processes. The role requires strong leadership, communication, and problem-solving skills to ensure a positive customer experience.
Key Responsibilities
Front Office Operations
- Supervise and coordinate daily front office activities.
- Ensure efficient check-in, check-out, reception, and customer service processes.
- Maintain a professional and welcoming environment for guests and visitors.
- Monitor front desk operations to ensure compliance with company standards and procedures.
Team Supervision
- Lead, train, and support front office staff.
- Prepare staff schedules and manage shift allocations.
- Conduct performance evaluations and provide coaching when needed.
- Ensure proper grooming, attendance, and discipline of team members.
Guest/Customer Service
- Handle guest inquiries, complaints, and special requests promptly and professionally.
- Resolve customer issues and escalate complex matters when necessary.
- Maintain high levels of customer satisfaction and service quality.
Administrative Duties
- Manage front office records, reports, and documentation.
- Ensure accurate handling of reservations, registrations, and billing processes.
- Maintain confidentiality of guest and company information.
- Coordinate communication between departments.
Coordination & Compliance
- Liaise with housekeeping, maintenance, security, and other departments to ensure seamless operations.
- Ensure compliance with company policies, safety regulations, and service standards.
- Monitor cash handling and front desk transactions where applicable.
Required Qualifications
- Bachelor's degree, Diploma, or equivalent qualification in Hospitality, Business Administration, or a related field.
- 3–5 years of experience in front office, reception, customer service, or hospitality operations.
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
- Food provided
- Provident Fund
Work Location: In person
