Business Growth & Disbursement
Achieve regional disbursement, revenue and AUM targets through branch productivity and market expansion.
Customer Acquisition & Market Development
Drive customer acquisition initiatives, branch expansion and local marketing activities.
Portfolio Quality Management
Monitor delinquency, overdue accounts, NPA levels and corrective actions across branches.
Gold Valuation Governance
Ensure adherence to valuation SOPs, purity testing standards and LTV norms across all branches.
Risk & Compliance Management
Ensure compliance with regulatory guidelines, internal audits, surprise checks and operational controls.
Collections & Auction Management
Drive collection efficiency, overdue recovery and auction processes within policy guidelines.
Profitability & Productivity
Improve branch productivity, operating efficiency and profitability metrics.
Team Leadership & Talent Development
Recruit, coach and develop Area Heads, Branch Managers and key talent across the region.
Customer Experience
Enhance service quality, complaint resolution and customer retention.
Business Reviews & Reporting
Conduct regular business reviews, MIS analysis and action planning for performance improvement.
