Job Description – Front Office Executive (OPD Billing)
Department: Front Office / OPD Billing
Industry: Hospital / Healthcare
Experience: 0–2 Years
Employment Type: Full-Time
Job Summary
We are looking for a courteous, responsible, and patient-focused Front Office Executive – OPD Billing to manage patient registration, appointments, OPD billing, payments, and front-desk operations. The candidate will be responsible for providing smooth and efficient assistance to patients and attendants while maintaining accurate billing and hospital records.
Job Description
The Front Office Executive will be responsible for handling day-to-day OPD reception and billing activities, including patient registration, appointment coordination, bill generation, payment collection, and addressing basic patient queries. The role requires excellent communication, accuracy, and the ability to work efficiently in a busy hospital environment.
Duties & Responsibilities
* Handle patient registration and OPD appointment scheduling.
* Generate accurate OPD bills, receipts, and payment records.
* Collect payments through cash, card, UPI, and other approved modes.
* Verify patient details, doctor consultation charges, and other applicable services.
* Maintain accurate records of patient registrations, billing, and daily collections.
* Provide information regarding doctors, departments, services, and hospital procedures.
* Coordinate with doctors, nursing staff, laboratory, radiology, pharmacy, and other departments.
* Handle patient and attendant queries professionally and courteously.
* Perform daily cash and billing reconciliation.
* Maintain confidentiality of patient information and hospital records.
* Ensure the reception and billing area remains organized and professional.
* Prepare and submit daily billing/collection reports to the concerned department.
* Follow hospital policies, billing procedures, and service standards.
Skills Required
* Excellent communication and interpersonal skills.
* Good customer/patient handling skills.
* Basic computer knowledge and proficiency in MS Office.
* Good numerical and cash-handling skills.
* Accuracy and attention to detail.
* Knowledge of hospital billing software is preferred.
* Ability to multitask and work under pressure.
* Professional, polite, and patient-friendly attitude.
* Good coordination and teamwork skills.
Requirements & Qualifications
* Education: 12th Pass / Graduate; preferably Graduate in any stream.
* Experience: 0–2 years in hospital front office, OPD billing, reception, or healthcare administration.
* Freshers with good communication and computer skills may also apply.
* Prior experience with hospital billing software will be an advantage.
* Candidates should be comfortable working in shifts.
* Should be presentable, disciplined, and professional.
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
