JOB DESCRIPTION – FRONT OFFICE EXECUTIVE
Company: MVL Limited
Department: Front Office / Administration
Location: Gurugram, Haryana
Position: Front Office Executive
Employment Type: Full-Time
Reporting To: HR / Admin Manager
Job Summary
MVL Limited is looking for a smart, presentable and professional Front Office Executive to manage the reception/front desk and serve as the first point of contact for clients, visitors, employees and other stakeholders.
The candidate will be responsible for handling front-office operations, telephone calls, visitor management, appointments, correspondence and basic administrative activities while maintaining a professional and welcoming environment at the office.
Key Responsibilities
- Greet and welcome visitors, clients, candidates and business associates in a professional and courteous manner.
- Manage the reception/front desk and ensure it remains neat, organized and presentable.
- Attend, screen and transfer incoming calls to the concerned department/person.
- Receive and appropriately respond to general enquiries through telephone, email or in person.
- Maintain the visitor register, appointment records and other front-office records.
- Coordinate and schedule meetings, appointments and conference-room requirements.
- Inform the concerned employee about the arrival of visitors and guide visitors to the appropriate person/department.
- Handle incoming and outgoing courier, postal mail and documents and maintain proper records.
- Coordinate with security, housekeeping, administration and other departments for smooth office operations.
- Maintain basic office stationery and front-office supplies and inform the Admin team whenever replenishment is required.
- Assist HR/Admin with basic documentation, data entry, filing, scanning, photocopying and other office-related activities.
- Maintain confidentiality of company and visitor information.
- Provide basic information about MVL Limited, its office and concerned departments to visitors and callers.
- Maintain professional telephone and email etiquette at all times.
- Support management and administration team in meetings, events and other office activities.
- Perform any other front-office/administrative duties assigned by the management from time to time.
Required Skills & Competencies
- Excellent verbal and written communication skills.
- Good command of English and Hindi.
- Pleasant personality with professional grooming and a confident approach.
- Good interpersonal and customer-handling skills.
- Basic knowledge of MS Word, MS Excel, Outlook/Email and Internet.
- Good typing and computer skills.
- Strong organizational and multitasking abilities.
- Good telephone etiquette.
- Ability to handle visitors and calls professionally.
- Polite, patient, disciplined and service-oriented attitude.
- Ability to maintain confidentiality and handle sensitive information responsibly.
Educational Qualification
- Graduate in any discipline from a recognized university.
- Diploma/Certificate in Front Office, Hospitality or Office Administration will be an added advantage.
Experience
- 1–3 years of relevant experience as a Front Office Executive, Receptionist, Front Desk Executive, Admin Executive or similar role.
- Experience in a corporate office / real estate company will be preferred.
Preferred Candidate Profile
- Smart, well-groomed and professionally presentable.
- Good communication and interpersonal skills.
- Comfortable interacting with senior management, clients and external visitors.
- Should be confident in handling multiple calls, visitors and administrative tasks simultaneously.
- Should have a professional attitude and willingness to take responsibility.
Key Performance Areas (KPIs)
- Professional management of reception and visitor experience.
- Timely and accurate handling of calls and enquiries.
- Proper maintenance of visitor, courier and front-office records.
- Efficient coordination of meetings and appointments.
- Professional communication and coordination with internal and external stakeholders.
- Overall discipline, presentation and smooth functioning of the front office.
Pay: ₹8,357.63 - ₹22,707.72 per month
Work Location: In person
