As a Customer Success & Key Accounts Manager, you will own the post-sales journey for strategic enterprise customers, ensuring successful onboarding, product adoption, customer satisfaction, and long-term account growth. You will build trusted relationships with key stakeholders, drive renewals, identify expansion opportunities, and work closely with internal teams to deliver exceptional customer experiences while maximizing customer lifetime value.
What You’ll Own:
✅ Own the end-to-end customer success lifecycle for a portfolio of strategic enterprise accounts.
✅ Build trusted relationships with customers and serve as their primary point of contact.
✅ Drive customer onboarding, adoption, engagement, and long-term success using the LoRRI platform.
✅ Lead contract renewals and retention initiatives while identifying opportunities for upselling and cross-selling.
✅ Monitor customer health, proactively manage risks, and ensure high customer satisfaction.
✅ Partner with Product, Engineering, Sales, and Operations teams to deliver seamless customer experiences.
What You’ll Do:
Lead customer onboarding, conduct product training sessions, and ensure customers successfully adopt LoRRI to achieve their business objectives.
Develop strong relationships with enterprise customers by understanding their operational challenges and recommending value-driven solutions.
Own account renewals, prepare renewal plans in advance, negotiate commercial agreements, and ensure timely contract renewals.
Track customer usage, engagement, NPS, CSAT, and account health metrics to identify risks early and improve retention.
Conduct regular business reviews with key stakeholders to demonstrate business value, discuss performance metrics, and identify future opportunities.
Identify upsell, cross-sell, and account expansion opportunities while supporting long-term revenue growth.
Build strong relationships with Logistics Service Providers (LSPs), transporters, and ecosystem partners to encourage platform adoption and collaboration.
Work closely with Sales, Product, Engineering, Operations, and Customer Support teams to resolve customer issues and continuously improve customer experience.
What We’re Looking For:
2–4 years of experience in Customer Success, Key Account Management, Client Success, or Enterprise Account Management.
Proven experience managing enterprise customers and driving customer retention.
Experience handling customer renewals, account growth, and relationship management.
Experience in Logistics, Supply Chain, Transportation, Technology, or SaaS industries is preferred.
Understanding of enterprise customer lifecycle management and post-sales engagement.
Strong customer relationship management and stakeholder engagement skills.
Experience conducting business reviews and managing customer success metrics.
Proficiency in Microsoft Excel, Word, and PowerPoint.
Experience using CRM platforms such as HubSpot, Salesforce, or similar tools is an advantage.
Excellent communication and presentation skills.
Strong problem-solving and conflict-resolution abilities.
Customer-first mindset with a proactive approach.
Highly organized with the ability to manage multiple enterprise accounts simultaneously.
Comfortable working in a fast-paced startup environment.
Preferred Qualifications:
✅ Experience working with enterprise B2B customers in a SaaS or technology company.
✅ Bachelor's degree in Engineering, Mathematics, Statistics, Economics, Commerce, Business Administration, or a related discipline from a reputed institution.
✅ Experience driving customer adoption, retention, and revenue growth through strategic account management.
What We Offer:
✅ Opportunity to work with a venture-backed, high-growth logistics technology company.
✅ Competitive compensation with performance-based incentives and ESOPs.
✅ High ownership and direct collaboration with founders and leadership.
✅ Fast career growth in a dynamic startup environment.
✅ Opportunity to work with leading enterprise customers and shape their digital transformation journey.
✅ Collaborative culture focused on innovation, learning, and customer success.
Come discover what you can become @LogisticsNow. Apply now or reach out directly at [email protected] — let's talk.
