We are seeking an experienced and customer-focused Restaurant Captain to lead our front-of-house service team. The ideal candidate will ensure smooth dining operations, exceptional guest experiences, and coordination between the service and kitchen staff. The Restaurant Captain plays a crucial role in maintaining service quality, training staff, and upholding brand standards.
- Supervise and coordinate daily front-of-house operations.
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Greet guests, take orders, and ensure timely service and customer satisfaction.
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Assign duties to servers and stewards, ensuring tables are properly managed.
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Maintain high levels of hygiene, cleanliness, and presentation in the dining area.
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Resolve guest concerns promptly and professionally.
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Ensure food is served as per quality and presentation standards.
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Train and mentor junior service staff on customer service, upselling techniques, and menu knowledge.
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Coordinate with the kitchen team for smooth order delivery.
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Maintain inventory of service items like cutlery, napkins, etc.
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Upsell food and beverages to maximize revenue.
