Key Responsibilities
1. Society Operations
- Supervise the day-to-day operations and common areas of the society.
- Ensure proper functioning and maintenance of lifts, DG sets, pumps, electrical systems, water supply, STP, fire-fighting systems, lighting, CCTV, access control, and other facilities.
- Conduct regular inspections and identify maintenance issues proactively.
- Maintain a proper record of complaints, breakdowns, repairs, and preventive maintenance.
2. Housekeeping & Cleanliness
- Monitor housekeeping staff and ensure cleanliness of lobbies, staircases, corridors, parking areas, gardens, community areas, and other common spaces.
- Ensure proper garbage collection and disposal.
- Monitor hygiene and sanitation standards across the premises.
3. Security Management
- Supervise the security agency and security personnel.
- Ensure proper deployment, attendance, grooming, and discipline of security guards.
- Monitor visitor management, vehicle movement, access control, emergency response, and security protocols.
- Coordinate with the security agency in case of incidents or emergencies.
4. Vendor & Contractor Management
- Coordinate with maintenance agencies, security agencies, housekeeping contractors, lift companies, pest control agencies, gardeners, plumbers, electricians, and other vendors.
- Ensure vendors deliver services as per agreed scope, quality, and timelines.
- Verify work completion and maintain records of service reports and warranties.
- Escalate poor performance or repeated service issues to the Managing Committee.
5. Complaint Management
- Receive and monitor resident complaints through the designated communication system.
- Ensure complaints are assigned to the concerned person/vendor and resolved within a reasonable timeframe.
- Maintain a complaint tracker with status and closure details.
- Provide regular updates to the Managing Committee on pending and recurring issues.
6. Preventive Maintenance
- Prepare and maintain preventive maintenance schedules for all major equipment and facilities.
- Ensure timely servicing and inspections of lifts, fire systems, DG, pumps, electrical systems, STP, water systems, CCTV, and other essential infrastructure.
- Maintain AMC and service contract records.
7. Staff Management
- Supervise society staff and ensure proper attendance, discipline, and work allocation.
- Prepare duty rosters where required.
- Identify training requirements and ensure staff follow safety and operational procedures.
8. Documentation & Reporting
- Maintain records of maintenance activities, vendor visits, equipment servicing, complaints, incidents, inventories, and statutory inspections.
- Submit regular operational reports to the Managing Committee.
- Maintain a list of critical equipment, warranties, AMCs, and emergency contact numbers.
9. Emergency & Safety Management
- Act as the primary on-site coordinator during emergencies such as fire, lift entrapment, major water leakage, electrical failure, security incidents, or other critical situations.
- Ensure emergency equipment and systems are regularly checked and operational.
- Coordinate with emergency services and relevant agencies whenever required.
10. Budget & Procurement Support
- Assist the Managing Committee in preparing maintenance budgets.
- Obtain quotations from approved vendors when required.
- Monitor consumption of maintenance materials and maintain inventory.
- Ensure purchases and expenses are made as per the society's approved procedures.
Required Skills & Qualifications
- Graduate or equivalent qualification preferred.
- 3–7 years of experience in facility management, residential society management, commercial property management, hotels, or a similar environment.
- Good knowledge of electrical, plumbing, civil, HVAC, fire safety, lifts, pumps, and general building maintenance.
- Experience in managing housekeeping, security, and maintenance teams.
- Strong vendor and contractor management skills.
- Good communication and interpersonal skills.
- Basic computer skills, including email, Excel, and reporting.
- Ability to handle emergencies and work under pressure.
- Knowledge of basic statutory and safety requirements related to residential facilities will be an advantage.
Key Performance Indicators
- Timely resolution of resident complaints.
- Proper functioning and preventive maintenance of critical facilities.
- Cleanliness and hygiene standards.
- Effective supervision of security and housekeeping services.
- Vendor performance and service quality.
- Reduction in recurring maintenance issues.
- Proper maintenance of records and reports.
- Effective emergency response and incident management.
Working Requirements
The Facility Manager should be available on-site during working hours and remain reachable for critical emergencies outside regular working hours. The role requires regular inspection of the premises and close coordination with residents, staff, vendors, and the Managing Committee.
Pay: From ₹30,000.00 per month
Work Location: In person
