Position Title
Care Infrastructure & Intelligent Automation Specialist
Function/Group
Human Resources / Consumer Care
Location
Mumbai
Shift Timing
1.30 pm to 10.30 pm IST
Role Reports to
Care Tech & Innovation Associate Manager
Remote/Hybrid/in-Office
Hybrid
ABOUT GENERAL MILLS
We make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Häagen-Dazs, we’ve been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell.
How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate
us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. For more details check out http://www.generalmills.com
General Mills India Center (GIC) is our global capability center in Mumbai that works as an extension of our global organization delivering business value, service excellence and growth, while standing for good for our planet and people.
With our team of 1800+ professionals, we deliver superior value across the areas of Supply chain (SC) , Digital & Technology (D&T) Innovation, Technology & Quality (ITQ), Consumer and Market Intelligence (CMI), Sales Strategy & Intelligence (SSI) , Global Shared Services (GSS) , Finance Shared Services (FSS) and Human Resources Shared Services (HRSS).For more details check out https://www.generalmills.co.in
We advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow.
JOB OVERVIEW
Function Overview
Consumer Care is a function of our Corporate Communication team at General Mills. The Care team interacts with all global customers through phone calls and online engagements including email and social media. Our Care team is a key business partner in driving continuous improvement and building brand trust through empathetic and effective consumer engagement. You'll play a critical role in shaping the company's reputation by transforming consumer interactions into valuable insights.
Purpose of the role
The Care Infrastructure & Intelligent Automation Specialist is responsible for ensuring the optimal performance, integration, and data integrity of our Consumer Care technology ecosystem, with a focus on enabling the future integration of Artificial Intelligence (AI), Machine Learning (ML), and Robotic Process Automation (RPA) solutions. This role is pivotal in supporting current technology solutions, driving the implementation of future technology enhancements, and leading the identification, optimization, and automation of key business processes. The Specialist will focus on infrastructure management, system integrations, building data pipelines, contributing to the strategic implementation of AI/ML capabilities, and driving process automation initiatives within the Consumer Care team.
