Assistant Manager – Delivery Execution (EMS Operations)
The opportunity:
The Assistant Manager – Delivery Management will be responsible for end-to- end delivery planning, coordination, and execution across multiple business verticals, including:
- Evoflex (EMS Allied Services – Electronics Manufacturing Fintech Products)
- Glomore (Battery Pack Manufacturing, Repair Refurbishment Services)
The role ensures seamless alignment between planning, production, supply chain, logistics, and customer commitments, driving On- Time- In- Full (OTIF) delivery performance.
Key responsibilities include:
Strategic Responsibilities:
1. End-to-End Delivery Ownership
Manage complete order lifecycle:
Order confirmation Planning Production Dispatch Closure
- Ensure adherence to committed delivery timelines (OTD/OTIF)
- Track daily, weekly, and monthly delivery schedules
- Accountable for achieving OTIF and OTD targets across all assigned orders
- Own delivery performance metrics and ensure adherence to committed timelines
2. Cross-Functional Coordination
3. Planning Scheduling
Coordinate with planning teams for:
EMS production planning (Evoflex)
Fintech product deliveries
Battery pack manufacturing dispatch planning (Glomore)
Monitor capacity vs demand, identify constraints, and flag risks proactively
4. SAP / ERP-Based Execution (MANDATORY)
Functional Responsibilities:
5. Delivery Performance Reporting
6. Risk Management Escalation
Identify bottlenecks in materials, production, or logistics
Drive mitigation and recovery plans
Escalate critical issues with structured analysis and solutions
7. Customer Internal Communication
Provide clear and timely delivery commitments and updates
Manage internal and external escalations professionally
Ensure alignment between customer expectations and operational capabilities
8. Process Improvement Digitization
To qualify for the role, you must have –
- Education: Graduate / Engineer / MBA (Operations / SCM preferred)
- Experience: 4–8 years in Delivery Management / PPC / SCM / Operations
- Industry Preference: EMS / Electronics / Manufacturing / Battery / Fintech Hardware
Core Skills
Strong communication skills (written verbal)
Excellent coordination and stakeholder management
Strong analytical and problem-solving ability
Planning, prioritization, and execution excellence
Technical Skills (Mandatory Preferred)
- Hands-on experience in SAP / ERP systems (MANDATORY)
- Exposure to Order Management, MRP, Production Planning, and Dispatch
- Advanced proficiency in MS Excel (Pivot, MIS, trackers)
- Working knowledge of Power BI (preferred)
- Exposure to MES / Manufacturing Digital Systems (added advantage)
Functional Knowledge
EMS manufacturing processes
Battery pack production / assembly (preferred)
Production Planning Control (PPC)
Supply chain inventory management
Logistics dispatch operations
Key Performance Indicators (KPIs)
Accountable for maintaining OTIF 95%” (or your internal benchmark)
Order Fulfillment Cycle Time
Ensure schedule adherence as per production plan
Drive reduction in delivery delays through structured RCA
Cross-functional coordination efficiency
Customer satisfaction / Escalation reduction
Authority Responsibility
Own delivery commitments across assigned orders/projects
Coordinate and drive actions across departments
Escalate risks and delays to management with mitigation plans
Recommend process improvements and system enhancements
Why This Role is Critical
This role acts as the execution engine of operations, ensuring that customer commitments are delivered by effectively aligning multiple teams, systems, and business verticals.
Why This Role Matters
This role acts as the execution backbone of operations, ensuring customer commitments are met through strong coordination, system discipline, and proactive problem-solving.
This role owns the last-mile execution of customer commitments across operations.
Career Progression
Key attributes for success –
Ownership-driven and proactive
Energetic, adaptable, and solution-oriented
Ability to lead cross-functional teams without direct authority
Strong sense of accountability and urgency
Open-minded with a continuous improvement mindset
You will earn brownie points if you have –
- Experience in EMS / Electronics / Manufacturing / Battery industry
- Working knowledge of Power BI
- Exposure to MES / digital manufacturing systems
- Experience handling cross-functional teams without direct authorit
- Graduate / Engineer / MBA (Operations / SCM preferred)
