Key Responsibilities
- Client Account Management
- Act as the first point of contact for customers.
- Maintain strong relationships with shippers, consignees, and carriers.
- Shipment Coordination
- Confirm freight bookings (air, sea, road).
- Track cargo movement and provide timely updates.
- Handle delivery schedules and resolve delays.
- Coordination with overseas offices
- Documentation & Compliance
- Prepare shipping documents (Bill of Lading, Air Waybill, invoices).
- Ensure GST/customs compliance and accurate HS code usage.
- Problem-Solving
- Address customer complaints, claims, and service issues.
- Coordinate with warehouses, transporters, and customs brokers.
- Sales & Business Support
- Provide freight quotations.
- Support Key Account Managers and Business Development teams.
Skills Required
- Communication & Relationship Management – Clear, professional interaction with clients and carriers.
- Multitasking & Time Management – Handling multiple shipments and queries simultaneously.
- Technical Knowledge – Familiarity with Incoterms, international shipping procedures, and ERP/TMS systems.
- Problem-Solving – Quick resolution of operational challenges.
- Compliance Awareness – Knowledge of Air and Sea Freight Forwarding, customs clearance, GST and trade laws in India
Pay: ₹12,632.65 - ₹30,000.00 per month
Work Location: In person
