Customer Support Engineer
Job Description:
- Act as a technical point of contact for customers, providing in-depth product knowledge and troubleshooting support for complex issues
- Lead and manage escalated customer cases, ensuring prompt resolution and exceptional service delivery
- Collaborate with engineering teams to identify and resolve product defects, ensuring a seamless customer experience
- Develop and maintain comprehensive documentation, including troubleshooting guides and FAQs to enhance team efficiency
- Conduct training sessions for customers and internal teams to enhance product understanding and usage
- Mentor and support junior customer support engineers, fostering a culture of continuous learning and improvement
Kindly Send your CV to [email protected]
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
