Company Description
Grand Mercure Bengaluru Gopalan Mall managed by Accor is located near the heart of Bengaluru with close proximity to major Techparks and key commercial & residential bubbles 212 Modern & Lavish rooms including 29 one and two bedroom suites with private terrace 10 elegant meeting spaces including a quaint alfresco and open terrace that can cater from 20 - 400 guests.
Features an all-day dining restaurant, cafe & alfresco, a fitness
Centre, spa, swimming pool, an entertainment zone, library
lounge, art gallery and business Centre
Job Description
Key Responsibilities
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Oversee the daily operations of the housekeeping department.
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Supervise, train, schedule, and evaluate housekeeping staff.
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Ensure guest rooms, public areas, and facilities meet cleanliness and presentation standards.
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Develop and implement cleaning procedures and quality control measures.
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Manage housekeeping budgets, expenses, and departmental resources.
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Monitor inventory of linens, cleaning supplies, guest amenities, and equipment.
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Coordinate with the Front Office, Maintenance, Laundry, and other departments to ensure efficient operations.
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Handle guest complaints and special requests promptly and professionally.
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Ensure compliance with health, safety, sanitation, and environmental regulations.
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Conduct regular inspections of rooms and public areas.
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Maintain records of staff attendance, inventory, inspections, and maintenance requests.
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Assist in preparing departmental reports and performance metrics.
Qualifications
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Bachelor's degree or diploma in Hospitality Management, Hotel Management, or a related field (preferred).
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7–10 years of housekeeping experience and managerial experience.
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Strong knowledge of housekeeping operations, cleaning techniques, and industry standards.
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Experience with property management systems (PMS) and housekeeping management software is an advantage
