Job Description:
Key Responsibilities:
· Make outbound calls to members to support continuity of health benefits
· Explain benefits, entitlements, and service features in a clear and accurate manner
· Address concerns related to service if any
· Coordinate with internal teams to resolve issues that may impact customer continuation
· Follow up on pending payments
· Capture intent, concerns, and reasons for discontinuation accurately in the system
· Share secure payment links with customers through approved channels
· Guide customers through online and offline payment processes step-by-step
Education and/or Work Experience Requirements:
· Education: Graduate in any discipline
· Experience: 1-2 years of experience in retentions/ TPA
Skills:.
· Clear and confident verbal communication skills
· Ability to explain information in a simple, reassuring manner
· Good listening and objection-handling ability
· Strong follow-up and persuasion skills
· Strong attention to detail and documentation accuracy
· Basic computer skills (CRM, MS Excel)
Pay: ₹14,000.00 - ₹18,000.00 per month
Work Location: In person
