Reservation Executive
Location: Lucknow (Work from Office)
Salary: ₹20,000 – ₹22,000 per month
About BRIKitt
BRIKitt is a fast-growing PropTech company committed to delivering premium real estate and hospitality experiences. We are looking for a dedicated Reservation Executive who can manage guest reservations, coordinate bookings, and ensure a smooth customer journey.
Job Overview
The Reservation Executive will be responsible for handling guest bookings, responding to customer inquiries, coordinating with internal teams, and ensuring a seamless reservation process. The ideal candidate should have excellent communication skills, a customer-first approach, and a passion for hospitality.
Key Responsibilities
- Handle reservation inquiries through calls, emails, WhatsApp, and other communication channels.
- Manage new bookings, modifications, cancellations, and booking confirmations.
- Maintain accurate reservation records and update booking details in the system.
- Coordinate with housekeeping, operations, and guest relations teams to ensure property readiness.
- Assist guests with booking-related queries and provide accurate information about properties and services.
- Ensure timely follow-ups with customers before arrival and after booking confirmation.
- Resolve guest concerns professionally and escalate issues when required.
- Maintain high standards of customer service and guest satisfaction.
- Prepare daily booking reports and occupancy updates.
- Ensure all reservation processes are followed as per company guidelines.
Qualifications
- Bachelor's degree in any discipline.
- 1–3 years of experience in reservations, hospitality, hotel operations, front office, customer support, or guest relations.
- Excellent verbal and written communication skills.
- Good knowledge of MS Office, especially Excel.
- Strong organizational and multitasking skills.
- Ability to work in a fast-paced environment.
Preferred Skills
- Reservation and booking management
- Customer service and guest handling
- Communication and interpersonal skills
- Problem-solving and conflict resolution
- Time management
- Attention to detail
- Team coordination
Why Join BRIKitt?
- Competitive salary package
- Growth opportunities in a rapidly expanding PropTech company
- Collaborative and professional work environment
- Opportunity to build a career in customer experience and hospitality
Pay: ₹20,000.00 - ₹22,000.00 per month
Work Location: In person
