TCS Bangalore Hiring for Procure to Pay support and Dispute Management Analyst
Role: Procure to Pay support and Dispute Management Analyst
Experience: 1-5 Years
Job Location: Bangalore
Eligibility:
- Minimum 15 years of regular, full-time education (10 + 2 + 3)
- Should be okay working in rotational & flexible shifts
About the Role:
- The P2P System Support & Invoice Dispute Management Analyst is responsible for end to end support of supplier facing P2P queries, including invoice status inquiries, invoice dispute resolution, e invoicing channel support, and bulk invoice upload support.
- The role acts as a key interface between suppliers, Accounts Payable, Procurement, and system teams, ensuring accurate resolution, adherence to SLAs, and smooth invoice processing within the P2P platform.
Required Skills
- Strong hands on experience in P2P / Accounts Payable operations
- Experience handling supplier invoice queries and disputes
- Knowledge of e invoicing models and invoice validation rules
- Working knowledge of P2P systems (e.g., Coupa, SAP AP, Ariba, Oracle iSupplier – exposure to any is acceptable)
- Good command of Excel for tracking, reconciliation, and reporting
- Clear and professional communication with suppliers and internal stakeholders
- Ability to work in a high volume, SLA driven environment
Key Responsibilities
- Serve as the first level and second level support for supplier queries related to invoices, payments, and P2P system usage.
- Manage supplier inquiries through email inboxes, ticketing tools, or P2P portals, ensuring timely and accurate responses.
- Provide guidance to suppliers on invoice submission methods, status tracking, and common rejections.
- Maintain strong SLAs, First Touch Resolution (FTR), and customer satisfaction benchmarks.
- Handle invoice disputes end to end, including price mismatches, quantity variances, tax errors, duplicate invoices, and missing references.
- Coordinate with Procurement, AP, and Business teams to investigate and resolve disputes.
- Track dispute aging, follow up with stakeholders, and ensure closure within agreed timelines.
- Document root causes and contribute to repeat issue reduction initiatives
- Support suppliers using e invoicing channels (portal, network, or direct integration).
- Assist suppliers in onboardin g and stabilizing e invoicing adoption to improve touchless processing rates.
- Support bulk or mass invoice upload activities, including validation of templates and data completeness.
