Respond promptly and accurately to merchant queries via phone and email.- Identify merchant needs and provide guidance on specific product features.- Analyze, test, and report product malfunctions or technical issues.- Update internal databases with technical information and merchant feedback.- Collaborate with the team to share feature requests and effective workarounds.- Inform merchants about new features and follow up to ensure their concerns are resolved.
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund
Education:
Experience:
- Customer support: 1 year (Required)
Language:
- Hindi (Required)
- English (Required)
- Tamil (Required)
Location:
- Hyderabad, Telangana (Hyderabad District) (Required)
Shift availability:
Work Location: In person
