Nagpur, Maharashtra
Job Summary
L1 FSO Minimum 4 yrs hands on experience as deskside/Onsite support/local IT engineer\\\\r\\\\n • Experience in Providing Hands & feet Support for Network and Datacenter Equipment\\\\\\\'s/Devices\\\\r\\\\n • Strong Microsoft Operating System installation(Win 7 & Win10) and troubleshooting skills\\\\r\\\\n
Key Responsibilities
Strong experience in troubleshooting MS office (Outlook, Word, Excel, PowerPoint etc.)\\\\r\\\\n • Strong desktop support knowledge including hardware, software, and networking concepts\\\\r\\\\n • Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds\\\\r\\\\n • Basic understanding of Audio/Video equipment and conference room setup\\\\r\\\\n •
Skill Requirements
User account creation for Active Directory, Exchange Mailboxes, Distribution lists\\\\r\\\\n • Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool. Escalations\\\\r\\\\n • Troubleshoot and assist end users with mobile device setup, activations and performance issues.\\\\r\\\\n • Handheld – Blackberry, Android & IOS support knowledge\\\\r\\\\n •
Other Requirements
Strong Customer service skills\\\\r\\\\n • Strong written and verbal communication skills\\\\r\\\\n • Good Understanding of ITIL processes\\\\r\\\\n • Hand on Experience on ITSM tools like Service Now\\\\r\\\\n \\\\r\\\\nMandatory Certification \\\\r\\\\n • A+ Certified or Equivalent Certified\\\\r\\\\n \\\\r\\\\nSoft Skills \\\\r\\\\n - Excellent communication and conversation skills in German (Verbal and Written)\\\\r\\\\n - Good documentation skills\\\\r\\\\n - Good working knowledge of MS OFFICE (Including MS Project and Visio)\\\\r\\\\n - Should have a great customer handling skills\\\\r\\\\n - Able to handle unforeseen situations\\\\r\\\\n - High level of acceptance\\\\r\\\\n \\\\r\\\\n \\\\r\\\\n
#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-
