Job Description – IT Executive
Job Title: IT Executive
Department: Information Technology (IT)
Location: Prayagraj
Reports To: Manager – IT / Head IT
Job Summary
The IT Executive is responsible for maintaining and supporting the organization's IT infrastructure, including hardware, software, network systems, ERP applications, and user support. The role ensures smooth day-to-day IT operations, minimizes downtime, and provides technical assistance to employees.
Key ResponsibilitiesHardware & System Management
- Install, configure, and maintain desktops, laptops, printers, scanners, biometric devices, and other IT equipment.
- Troubleshoot hardware and software issues and ensure timely resolution.
- Maintain inventory records of all IT assets and peripherals.
- Coordinate with vendors for repairs, AMC services, and procurement of IT equipment.
Network Administration
- Monitor and maintain LAN, WAN, Wi-Fi, and internet connectivity.
- Configure and manage network devices such as routers, switches, and firewalls.
- Ensure network security and data protection measures are implemented.
User Support & Helpdesk
- Provide technical support to employees for IT-related issues.
- Resolve system, email, printer, and connectivity problems.
- Conduct user training on software applications and IT best practices.
Software & ERP Management
- Install, upgrade, and maintain operating systems and application software.
- Support ERP systems and coordinate with vendors for troubleshooting.
- Manage software licenses and ensure compliance.
Data Backup & Security
- Perform regular data backups and recovery procedures.
- Implement antivirus and cybersecurity measures.
- Monitor system security and prevent unauthorized access.
Server & Database Support
- Assist in managing servers, storage devices, and databases.
- Monitor server performance and ensure system availability.
- Support cloud-based applications and services.
Documentation & Compliance
- Maintain IT policies, procedures, and technical documentation.
- Prepare periodic reports on IT performance, issues, and asset utilization.
- Ensure compliance with company IT policies and security standards.
Qualifications
- Bachelor's Degree in Computer Science, Information Technology, BCA, B.Tech (IT/CS), MCA, or related field.
- Certifications such as CCNA, MCSE, CompTIA A+, Network+, or equivalent will be preferred.
Experience
- 2–5 years of experience in IT support, network administration, or system management.
- Experience in manufacturing or dairy industry will be an added advantage.
Required Skills
- Knowledge of Windows Operating Systems and Microsoft Office Suite.
- Understanding of networking concepts, TCP/IP, DNS, DHCP, VPN, etc.
- Familiarity with ERP systems and database management.
- Knowledge of cybersecurity practices and data backup procedures.
- Strong troubleshooting and problem-solving skills.
- Good communication and interpersonal skills.
Key Performance Indicators (KPIs)
- System uptime percentage.
- Average issue resolution time.
- Network availability and performance.
- IT asset management accuracy.
- User satisfaction score.
- Data backup and recovery success rate.
- Compliance with IT security policies.
CTC: As per company standards
Employment Type: Full-Time
Pay: ₹20,000.00 - ₹30,000.00 per month
Work Location: In person
