About Ugaoo
Ugaoo is one of India’s leading D2C brands in the home gardening, focused on making gardening simple, accessible, and enjoyable for every household. With a strong digital-first approach and an expanding offline presence, Ugaoo caters to a diverse customer base across the country.
Our portfolio spans live plants, seeds, gardening inputs, planters, and landscaping services. Given the perishable nature of a large part of our inventory and the complexity of handling a wide SKU mix, supply chain plays a critical role in delivering a seamless customer experience.
Currently, Ugaoo operates through multiple fulfillment hubs, managing a high-velocity supply chain that includes procurement, inventory planning, last-mile delivery, and reverse logistics. As we scale aggressively, we are looking to build a future-ready, highly efficient, and tech-enabled supply chain ecosystem.
Role Summary
We are looking for a Process Excellence professional to drive operational efficiency, process standardization, and continuous improvement initiatives across the Supply Chain and Operations function. The role will focus on optimizing end-to-end supply chain processes including warehousing, inventory management, fulfillment, logistics, procurement coordination, and operational planning.
The ideal candidate should have a strong understanding of operations, supply chain workflows, data-driven decision-making, and process improvement methodologies in a fast-paced D2C/startup environment.
Key Responsibilities
Process Improvement & Operational Excellence
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Identify process gaps, inefficiencies, and operational bottlenecks across the supply chain network.
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Drive continuous improvement initiatives focused on productivity, cost optimization, and process efficiency.
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Build scalable and standardized operational processes across hubs and warehouses.
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Conduct root cause analysis and implement corrective and preventive actions.
Supply Chain Operations
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Optimize workflows related to warehousing, inventory management, order fulfillment, dispatch, and logistics.
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Improve operational turnaround times and ensure adherence to SLAs.
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Support operational planning and execution for smooth day-to-day functioning.
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Work towards improving inventory accuracy and operational control mechanisms.
SOPs, Audits & Governance
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Develop and maintain SOPs, process documentation, and operational guidelines.
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Create audit mechanisms and governance frameworks to ensure process adherence.
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Conduct regular process audits and operational reviews across locations.
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Ensure operational consistency and compliance across teams.
Data Analysis & Reporting
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Track and monitor operational KPIs including fulfillment accuracy, dispatch timelines, inventory variance, logistics performance, and warehouse productivity.
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Prepare dashboards, reports, and actionable insights for leadership review.
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Utilize data to identify trends, risks, and improvement opportunities.
Automation & Systems
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Drive automation and digitization initiatives to improve operational visibility and reduce manual dependency.
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Coordinate with Tech/Product teams for process enhancements and system improvements.
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Support implementation and optimization of ERP/WMS-related processes.
Cross-Functional Collaboration
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Collaborate with Procurement, Warehouse Operations, Customer Experience, Finance, Planning, and Technology teams for seamless execution.
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Drive alignment between teams to ensure operational efficiency and process standardization.
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Support leadership on strategic projects and scale-up initiatives.
Requirements
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Bachelor’s degree in Engineering, Supply Chain, Operations, Business Administration, or related field.
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5–7 years of experience in Operations, Supply Chain, Process Excellence, or Continuous Improvement roles.
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Experience in D2C, Ecommerce, Retail, FMCG, or startup ecosystems will be preferred.
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Lean Six Sigma or similar process excellence certifications will be an added advantage.
Good to Have:
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Lean Six Sigma or similar process excellence certifications will be an added advantage
Desired Skills & Competencies
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Strong understanding of Supply Chain and Operations processes.
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Excellent analytical and problem-solving capabilities.
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Experience in process mapping, SOP creation, and operational audits.
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Strong project management and stakeholder management skills.
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Ability to work in a fast-paced, high-growth environment with strong ownership.
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Proficiency in Excel/Google Sheets and operational reporting tools.
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Knowledge of ERP/WMS systems and operational dashboards is preferred.
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Strong communication and execution capabilities.
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Detail-oriented with a structured and process-driven mindset.
