- Interaction with client through net meetings, calls & emails. Handling Tickets & Tasks and responsible for closing the same within defined SLAs (Service Level Agreements)
- Responsible for troubleshooting the issues in the system and providing support
- Executing the needed changes in configuration
- Executing the analysis and resolution of production support calls
- Raising Change Requests (CRs) and writing functional specifications for them
- Preparing test data for testing CRs (Change Requests)
- Testing CRs (Change Requests) and preparing test results
- Carrying out regression testing
- There will be some interaction with other modules consultants
- Preparing test cases, test scenarios and solution documents for the issues
- Strong knowledge in building logics to make customized reports according to business scenarios
Strong blueprint creation skills which supports to configuration of business scenarios