Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Oracle Analytics Cloud
Good to have skills : NA
Minimum
7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system anomalies and delivering timely solutions to maintain seamless business operations. The position demands continuous monitoring, collaboration with different teams, and a commitment to ensuring system reliability and performance in a dynamic environment.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate cross-functional efforts to streamline issue resolution and improve system stability.
- Mentor junior team members to enhance their problem-solving capabilities and technical knowledge.
- Facilitate communication between stakeholders to ensure alignment on system support priorities.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Oracle Analytics Cloud.
- Strong analytical skills to diagnose and troubleshoot complex system issues effectively.
- Experience in monitoring and maintaining critical business applications to ensure high availability.
- Ability to work collaboratively with cross-functional teams to implement solutions and improvements.
- Familiarity with system performance tuning and optimization techniques related to analytics platforms.
- Excellent communication skills to document issues and convey technical information clearly.
Additional Information:
- The candidate should have minimum 7.5 years of experience in Oracle Analytics Cloud.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
