Job Description
What would you do?
- Ensure Service Excellence: Drive the delivery of high-quality services, ensuring alignment with SLAs, KPIs, and strategic business objectives
- Lead First Time Quality (FTQ) Initiatives: Spearhead efforts to minimize rework, ensuring First Time Quality across operations, and driving continuous improvement
- Optimize Resource Utilization: Strategically manage resources to maximize operational efficiency and meet business goals
- Maintain Current Industry Knowledge: Stay up to date with evolving client updates, policies, statutory requirements, and trends, ensuring compliance and relevance in service delivery
- Strategic Problem Resolution: Lead the identification and resolution of complex issues, providing guidance to teams and ensuring smooth operations
- Prioritize and Delegate Effectively: Manage competing priorities, delegate tasks where necessary, and ensure team members meet deadlines and quality standards
- Champion Process Improvement: Drive process optimization initiatives, contributing strategic input for new or reusable process standards
- HR Process Mastery: Leverage in-depth HR process expertise to drive best practices and ensure efficient and compliant execution of HR services
- Client Issue Management: Proactively manage escalations, researching and resolving complex client issues with a focus on relationship management
- Foster Continuous Learning: Lead initiatives to stay updated on industry and client-related changes, ensuring knowledge and expertise remain current
- Ensure Compliance with Contracts: Oversee adherence to all terms within the Statement of Work and SLAs, ensuring all deliverables meet or exceed client expectations
- Deliver Operational Insights: Provide high-level operational reporting, identifying trends and escalating issues to senior leadership as appropriate
- Manage Complex Escalations: Recognize and escalate complex issues to leadership, ensuring prompt resolution and minimal disruption
- Data-Driven Decision Making: Leverage experience, data, and business insights to make informed decisions, guiding the team toward achieving operational excellence
- Cultivate Client Relationships: Maintain and strengthen relationships with clients, ensuring their expectations are managed, and their satisfaction is prioritized
What are we looking for?
Hand-on Knowledge of HRMS (SAP, Workday, Oracle) is required
8-10 years of experience in Human Resources Operations (HRO), with expertise in Workplace Benefits Administration (WBA), Compensation Management, and Performance Management. Team handling experience is mandatory.
- Solid knowledge of HR policies, processes, and systems related to employee compensation, benefits, and performance management
- Proficiency in Oracle HRMS or similar HR systems is highly preferred
- Experience with Payroll processing and compliance is a plus
- Demonstrated ability to lead, inspire, and develop high-performing teams, fostering a positive, results-driven culture while promoting individual growth and team cohesion.
- Proven track record in managing and nurturing client relationships, aligning team outputs with client expectations, and driving exceptional service delivery to ensure long-term satisfaction and business success
Roles and Responsibilities:
In this role you are required to do analysis and solving of moderately complex problems
- May create new solutions, leveraging and, where needed, adapting existing methods and procedures
- The person would require understanding of the strategic direction set by senior management as it relates to team goals
- Primary upward interaction is with direct supervisor
- May interact with peers and/or management levels at a client and/or within Company
- Guidance would be provided when determining methods and procedures on new assignments
- Decisions made by you will often impact the team in which they reside
- Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Company
- Please note that this role may require you to work in rotational night shifts
KEY WORDS - Leave of absence, LOA, Absence management, Time sheet, Attaindance ect
Salary13,00,000 - 14,0,000 INR
Project Basis based
Location
Bengaluru, Karnataka, India
Pay: ₹1,300,000.00 - ₹1,400,000.00 per year
Work Location: In person
