Job Description
AREAS OF RESPONSIBILITY
Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson’s overall mission, vision values and strategies
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Develops and implements strategies for front office, bell stand, parking, concierges, etc. that support achievement of the hotel’s goals
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Monitors status regularly and adjusts strategies as appropriate
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Creates the first impression by supervising the door, bell stand, parking, concierge and front office areas
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Develops and implements processes and procedures for assigned departments which support achievement of service and financial goals
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Participates in the preparation of the annual budget; monitors achievement of budget and takes corrective steps as appropriate
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Prepares and analyzes reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel
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Analyzes business forecasts and maximizes productivity by adjusting schedules accordingly
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Ensures front desk handles billing and cash in accordance with hotel’s standards
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Plans and coordinates hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments
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Ensures front office is in compliance with all hotel policy and procedures
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Recruits and selects qualified candidates
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Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
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Communicates performance expectations and provides employees with on-going feedback
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Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
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Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
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Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
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Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
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Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
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Performs other duties required to provide the service brand behavior and genuine hospitality
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Keeps General Manager promptly and fully aware of all problems or unusual matters of significance
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Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position
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Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment
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At all times projects a favourable image of the Hotel to the public
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Works in conjunction with the Human Resources Department to ensure that all HR initiatives, both at corporate and hotel level are implemented and adhered to in a pro-active and professional manner
REQUIREMENTS
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Minimum one - three years experience front office experience
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High school diploma required, bachelor’s degree preferred
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Strong computer systems skills including; reservations and reporting systems
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Strong financial acumen
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Excellent communication skills, ability to influence situations
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Able to collaborate effectively with other hotel employees and managers to ensure teamwork
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Strong Microsoft Office suite and reporting system skills
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Ability to work a flexible schedule
