JOB DESCRIPTION
Job Title: Senior Captain
Department: Food & Beverage Service / Café Operations
Reports To: Restaurant Manager / Café Manager / Operations Manager
Employment Type: Full-Time
Job Purpose
The Senior Captain is responsible for supervising the daily front-of-house operations, ensuring exceptional guest service, coordinating with the kitchen, and leading the service team to deliver a seamless dining experience while maintaining company standards.
Key ResponsibilitiesGuest Service
- Welcome and assist guests professionally.
- Ensure guests receive prompt and courteous service.
- Handle guest queries, complaints, and special requests efficiently.
- Build positive guest relationships to enhance customer satisfaction.
Service Operations
- Supervise the service team during shifts.
- Allocate sections and responsibilities to Captains and Stewards.
- Ensure accurate order taking and timely service.
- Coordinate with the kitchen and bar to ensure smooth operations.
- Monitor table turnover and service flow.
Team Management
- Train and mentor new team members.
- Conduct daily shift briefings.
- Monitor staff grooming, punctuality, and discipline.
- Motivate the team to achieve service excellence.
Cash & Billing
- Ensure accurate billing and payment collection.
- Assist in resolving billing discrepancies.
- Ensure compliance with company cash-handling procedures.
Hygiene & Compliance
- Maintain cleanliness of the dining area.
- Ensure food safety and hygiene standards are followed.
- Ensure SOPs and service standards are consistently implemented.
Inventory
- Monitor service equipment and restaurant supplies.
- Report shortages, breakages, or maintenance issues.
Skills Required
- Strong leadership and communication skills.
- Excellent customer service and problem-solving abilities.
- Good knowledge of restaurant service standards.
- Ability to manage a team in a fast-paced environment.
- Basic POS and billing knowledge.
Qualification
- Graduate or Diploma in Hotel Management (preferred).
Experience
- 3–5 years of restaurant or café experience, including at least 1 year in a supervisory role.
Key Performance Indicators (KPIs)
- Guest satisfaction.
- Service speed and accuracy.
- Team performance.
- SOP compliance.
- Staff grooming and discipline.
- Upselling and sales performance.
- Attendance and punctuality.
Behavioural Competencies
- Leadership
- Teamwork
- Accountability
- Customer Focus
- Communication
- Decision-Making
- Time Management
Interested candidates can share their resume at: [email protected]
Pay: Up to ₹20,000.00 per month
Work Location: In person
