Job Title: Relationship Executive
Location: Surat, Gujarat
Employment Type: Full-Time
About Soulera
Soulera is an AI-powered graphology company that combines behavioral science, artificial intelligence, and psychology to deliver personalized handwriting analysis reports. As a fast-growing startup, we are committed to delivering exceptional customer experiences while helping individuals and organizations better understand personality, potential, and human behavior.
Job Summary
We are looking for a proactive and customer-focused Relationship Executive to manage client interactions, nurture leads, and build long-term customer relationships. The ideal candidate should have excellent communication and interpersonal skills, a consultative sales approach, and the ability to convert inquiries into satisfied customers.
As a Relationship Executive, you will act as the primary point of contact for our clients, ensuring a seamless customer journey from initial inquiry through successful conversion and post-sales support.
Key Responsibilities
- Handle customer inquiries through calls, WhatsApp, email, and other communication channels.
- Build and maintain strong, long-term relationships with prospective and existing clients.
- Conduct regular follow-ups with leads to maximize conversion opportunities.
- Convert qualified leads into successful sales through effective consultation and relationship management.
- Understand customer requirements and recommend appropriate Soulera services and solutions.
- Resolve customer queries and concerns promptly while ensuring high customer satisfaction.
- Coordinate with internal teams to ensure smooth service delivery and timely issue resolution.
- Maintain accurate records of customer interactions and follow-ups in the CRM.
- Achieve monthly sales, conversion, and customer engagement targets.
- Collect customer feedback and identify opportunities to improve the overall customer experience.
Required Skills
- Excellent verbal and written communication skills.
- Strong customer handling and relationship management abilities.
- Lead nurturing and follow-up expertise.
- Sales and negotiation skills.
- Ability to convert inquiries into customers.
- Strong problem-solving and decision-making skills.
- Target-oriented with a results-driven mindset.
- Good interpersonal and presentation skills.
- Ability to manage multiple customers simultaneously.
- Basic knowledge of CRM software and Microsoft Office.
Preferred Qualifications
- Bachelor's degree in Business Administration, Marketing, Commerce, or a related field.
- 1–3 years of experience in Customer Relationship Management (CRM), Sales, Business Development, Telecalling, or Client Servicing.
- Experience in a startup, SaaS, EdTech, Healthcare, or service-based company will be an added advantage.
Key Performance Indicators (KPIs)
- Lead-to-conversion ratio.
- Monthly revenue generated.
- Customer satisfaction (CSAT) score.
- Follow-up adherence and response time.
- Customer retention and repeat business.
- Achievement of monthly sales targets.
- CRM data accuracy and timely updates.
Pay: ₹25,078.67 - ₹30,524.53 per month
Work Location: In person
