Job Description – Voice Process Executive (US Process) – BPO
Job Title: Voice Process Executive / Customer Support Executive
Process: US Voice Process
Location: Gurgaon / Noida / Delhi NCR
Salary: Up to ₹5 LPA
Shift: US Shift / Night Shift
Transport: Both Side Cab Facility Available
Job Summary
We are looking for dynamic and enthusiastic candidates for an International US Voice Process in a leading BPO setup. The candidate should possess excellent communication skills, customer handling ability, and willingness to work in rotational/night shifts.
Key Responsibilities
- Handle inbound/outbound customer calls for US clients.
- Resolve customer queries professionally and efficiently.
- Provide excellent customer service and maintain quality standards.
- Understand customer concerns and provide appropriate solutions.
- Maintain accurate records of customer interactions.
- Achieve individual and team performance targets.
Eligibility Criteria
- Graduate / Undergraduate both can apply.
- Excellent English communication skills mandatory.
- Minimum 6 months to 5 years of experience in International Voice Process preferred.
- Freshers with excellent communication can also be considered.
- Comfortable working in US shifts/night shifts.
- Basic computer knowledge required.
Required Skills
- Strong verbal communication skills.
- Good listening and problem-solving ability.
- Customer-centric approach.
- Ability to work under pressure and in a fast-paced environment.
- Positive attitude and team player.
Perks & Benefits
- Salary up to ₹5 LPA
- Both-side cab facility
- Attractive incentives
- 5 days working
- Career growth opportunities
- International exposure
- Friendly work environment
INT pls call chandani 90447 54864
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
- Food provided
- Health insurance
- Provident Fund
Work Location: In person
