About Us - www.Autismcoe.com
Autism Center of Excellence is a rapidly growing US healthcare organization specializing in Applied Behavior Analysis (ABA) services. We are committed to delivering exceptional patient care by building a high-performing Revenue Cycle Management (RCM) team that supports our clinical and operational excellence across the United States.
We are currently looking for an experienced Team Leader – US Healthcare Revenue Cycle Management to lead and manage our RCM operations while driving team performance, process improvements, and service excellence.
Role Overview
We are seeking a highly motivated and experienced Team Leader with 5–7 years of experience in US Healthcare Revenue Cycle Management (RCM).
The ideal candidate should have strong expertise across multiple RCM functions, including Authorization, Eligibility Verification, Medical Billing, Provider Credentialing, Claims Processing, Accounts Receivable (AR), Denial Management, Payment Posting, and Insurance Follow-up.
The candidate should possess excellent leadership, client management, analytical, and process improvement skills while managing day-to-day operations and mentoring team members.
Key ResponsibilitiesTeam Leadership
- Lead, mentor, and manage a team of Process Associates and Senior Process Associates.
- Monitor daily team productivity, attendance, quality, and overall performance.
- Conduct regular one-on-one meetings, coaching sessions, and performance reviews.
- Develop individual learning plans and support employee growth.
- Foster a collaborative, accountable, and high-performance work culture.
Revenue Cycle Operations
Provide operational oversight across:
- Prior Authorization
- Eligibility & Benefits Verification
- Medical Billing
- Provider Credentialing & Enrollment
- Claims Submission
- Accounts Receivable (AR) Follow-up
- Denial Management
- Payment Posting
- Insurance Follow-up
- Appeals & Resubmissions
Ensure work is completed accurately, efficiently, and within client turnaround times.
Operational Excellence
- Ensure adherence to Standard Operating Procedures (SOPs) and client-specific workflows.
- Monitor productivity, quality, turnaround time (TAT), and service level agreements (SLAs).
- Analyze operational trends and identify opportunities for process improvements.
- Drive continuous improvement initiatives to enhance quality and efficiency.
- Participate in workflow planning and resource allocation.
Client & Stakeholder Management
- Coordinate with US clients and internal stakeholders regarding operational updates.
- Manage escalations professionally and ensure timely resolution.
- Prepare operational summaries and participate in client review meetings whenever required.
- Maintain excellent client satisfaction through consistent service delivery.
Quality & Compliance
- Ensure strict adherence to HIPAA guidelines and Protected Health Information (PHI) security.
- Conduct quality audits and provide constructive feedback to team members.
- Identify recurring process errors and implement corrective action plans.
- Ensure compliance with company policies and payer-specific requirements.
Reporting & MIS
- Prepare and review daily, weekly, and monthly MIS reports.
- Monitor KPIs including:
- Productivity
- Quality Score
- First Pass Resolution
- Authorization Turnaround Time
- Denial Rate
- Aging Reports
- SLA Adherence
- Present performance insights and operational recommendations to leadership.
Training & Development
- Conduct onboarding and process training for new employees.
- Identify knowledge gaps and organize refresher training sessions.
- Develop training materials, SOPs, and process documentation.
- Support cross-functional knowledge sharing and team development.
Requirements
- 5–7 years of experience in US Healthcare Revenue Cycle Management.
- Minimum 2 years of experience in a Team Lead or Supervisory role.
- Strong knowledge of:
- Prior Authorization
- Eligibility Verification
- Medical Billing
- Provider Credentialing
- Claims Processing
- Accounts Receivable (AR)
- Denial Management
- Payment Posting
- Appeals
- Excellent understanding of:
- CPT Codes
- ICD-10 Codes
- HCPCS Codes
- Medicare
- Medicaid
- Commercial Insurance
- HIPAA Compliance
- Experience managing productivity, quality, SLAs, KPIs, and team performance.
- Excellent verbal and written English communication skills.
- Strong leadership, decision-making, coaching, and problem-solving abilities.
- Advanced knowledge of Microsoft Excel, Outlook, Google Workspace, and healthcare applications.
- Ability to work in the US Night Shift.
Preferred Qualifications
- Experience in ABA Therapy or Behavioral Health Revenue Cycle Management.
- Exposure to client-facing operations and stakeholder management.
- Experience working with EMR/EHR platforms and payer portals.
- Lean, Six Sigma, or Process Improvement exposure is an added advantage.
- Experience managing teams of 10–25 employees.
Work Details
Job Type: Full-time
Work Mode: On-site (In-office)
Location: Sector 74, Mohali, Punjab
Shift Timing: 6:00 PM – 3:30 AM (US Night Shift / EST Support)
Working Days: Monday to Friday (Saturday & Sunday Fixed Off)
Important Note (Please Read Before Applying)
This is a full-time, on-site leadership position based in Sector 74, Mohali, Punjab, supporting US healthcare operations during the night shift.
Please note:
- This is strictly an in-office position.
- Work From Home (WFH) is not available.
- The company currently does not provide cab or meal facilities.
- Candidates must arrange their own transportation.
- Applicants should be comfortable working in US Night Shift hours before applying.
Only candidates meeting these conditions are encouraged to apply.
Why Join Us
- Lead a growing US Healthcare Revenue Cycle Management team.
- Opportunity to build and mentor high-performing teams.
- Exposure to international healthcare operations and client interactions.
- Collaborative leadership environment with direct exposure to senior management.
- Long-term career growth and advancement opportunities.
- Performance-driven culture focused on innovation and continuous improvement.
Contact
Autism Center of Excellence
Website: www.autismcoe.com
Email: [email protected]
Pay: ₹40,000.00 - ₹60,000.00 per month
Work Location: In person
