The Field sales officer serves as the primary point of contact for customers, ensuring a positive customer experience by responding to inquiries, resolving issues promptly, and maintaining strong customer relationships. The role requires excellent communication, problem-solving, and interpersonal skills to enhance customer satisfaction and loyalty.
Key Responsibilities:
- Ability to drive a minimum of 80Km per day.
- Own a two-wheeler with a valid license.
- Starting business in a new village.
- Collection of current dues.
- Submit daily collection reports to the Branch Manager.
- Group-wise collection as per scheduled time by following the process.
- Village identification within the radius.
- Respond to customer inquiries via phone or in person.
- Feasibility study of the village based on demographics, activities and financial needs of the customers.
- Resolve customer complaints efficiently and professionally.
- Build and maintain positive relationships with customers.
- Provide accurate information about products, services, and company policies.
- Follow up with customers to ensure issues are resolved satisfactorily.
- Fit and ready for a strenuous work environment
- Good working attitude, communicative skills, especially with the low-income societies Receptive to training, supervision, and tendency to work in a team
- Conduct market research and survey activities
- Participate in the development of new microfinance products and services
- Orient prospective clients about the Organization, its products, and services
- Receive loan applications and perform credit investigation on loan applicants
- Organize all loan application documents submitted by the applicant and prepare credit files
- Conduct inspection and/or assessment of the trustworthiness of the applicant
- Prepare legal documents, files of approved loans
- Facilitate loan release and assist in client re-briefing during the loan discharge Recommend loan accounts for restructuring
- Regular monitoring of clients by conducting meetings.
Required Qualifications:
- Higher Secondary or any equivalent or Bachelor's degree in Business Administration, Marketing, Communications, or a related field (preferred).
- Previous experience in customer service, customer relations, or a similar role.
- Excellent verbal and written communication skills.
Required Skills:
- Strong interpersonal and relationship-building abilities.
- Excellent problem-solving and conflict-resolution skills.
- Active listening and empathy.
- Time management and organizational skills.
- Ability to work under pressure and manage multiple tasks.
- Attention to detail and accuracy.
- Teamwork and collaboration.
- Customer-focused mindset.
Preferred Qualifications:
- Experience in customer relationship management systems.
- Knowledge of customer service best practices.
- Multilingual communication skills (an advantage).
Interested candidates can send your resume to email address : [email protected]
Pay: ₹13,000.00 - ₹18,000.00 per month
Work Location: In person
