Job Opening – Front Office GSA (Guest Service Associate)
Position: Front Office – Guest Service Associate (GSA)
Department: Front Office
Experience: Minimum 1 year in Front Office operations (Hotel Industry)
Salary: ₹15,000 – ₹16,000 per month
Job Responsibilities:
- Welcome guests warmly and ensure a pleasant check-in and check-out experience.
- Handle room reservations, guest registrations, and room allocations.
- Respond to guest inquiries, requests, and complaints promptly and professionally.
- Maintain accurate guest records and process payments.
- Coordinate with Housekeeping, Engineering, and other departments to ensure guest satisfaction.
- Answer telephone calls and provide information about hotel services.
- Upsell rooms and hotel facilities whenever possible.
- Maintain the reception area in a clean and professional manner.
- Follow hotel SOPs, grooming standards, and service protocols.
- Prepare daily reports and complete shift handovers accurately.
Requirements:
- Minimum 1 year of experience as a Front Office GSA in a hotel.
- Graduate or Diploma in Hotel Management preferred.
- Good communication skills in English and the local language.
- Basic computer knowledge and familiarity with hotel PMS software is preferred.
- Pleasant personality with excellent customer service skills.
- Willingness to work in rotational shifts, weekends, and public holidays.
Salary: ₹15,000 – ₹16,000 per month (based on experience and interview performance).
If this is for The Fern Residency, Bengaluru – Seshadripuram, I can also format it as a recruitment poster or a WhatsApp job posting.
Pay: ₹9,030.54 - ₹31,388.82 per month
Benefits:
- Food provided
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
