Job Role :
To handle accident repair customers, provide accurate estimation, ensure timely delivery and 100% customer satisfaction as per Mercedes-Benz standards.
Key Responsibilities:
1. Customer Handling:
Welcome accident/bodyshop customers and inspect vehicle along with customer.
Understand customer requirements and explain the repair process.
Provide timely updates to customers regarding repair status.
2. Estimation & Insurance:
Prepare accurate accidental repair estimate as per Mercedes-Benz guidelines.
Coordinate with insurance surveyor for approval, negotiate and get final approval.
3. Job Coordination:
Open Job Card and allocate work to bodyshop team.
Regular follow-up with Workshop - Denter, Painter and Parts team for timely completion.
Ensure genuine Mercedes-Benz parts are used and quality work is done.
4. Final Delivery:
Conduct pre-delivery inspection along with final inspector before calling customer.
Take feedback and explain invoice to customer at delivery.
5. Documentation & Targets:
Maintain insurance papers, estimate, approval, and billing documents.
Achieve monthly targets of Bodyshop Revenue, Customer Satisfaction (CSI) and Insurance realization.
Requirements:
Graduate / Diploma in Automobile Engineering
Skills: Customer Centric, Insurance Knowledge, Estimation, Communication, Target Oriented.
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund
Ability to commute/relocate:
- Ludhiana, Punjab: Reliably commute or planning to relocate before starting work (Preferred)
Education:
Experience:
- total work: 5 years (Preferred)
- Advisor: 5 years (Preferred)
Location:
- Ludhiana, Punjab (Preferred)
Work Location: In person
