Key Responsibilities
- Provide post-sales technical support for AV and IT solutions.
- Understand customer requirements and provide appropriate technical assistance.
- Coordinate and support installation, configuration, troubleshooting and integration of AV equipment.
- Troubleshoot hardware, connectivity, networking, and AV-related issues.
- Handle customer complaints and ensure timely resolution of technical issues.
- Conduct remote and on-site technical support whenever required.
- Provide basic support for video conferencing, displays, headsets, audio systems, and control systems
- Prepare service reports, installation reports, maintenance records, and other technical documentation.
- Follow up with customers after installation to ensure proper functioning of the solution.
- Ensure timely closure of service tickets and customer complaints
Required skills:
- Good understanding of AV and IT equipment and solutions.
- Basic knowledge of networking, LAN/WAN, IP addressing, and connectivity troubleshooting.
- Knowledge of AV systems such as displays, speakers, microphones, video conferencing systems, and control systems.
- Excellent understanding of Windows, hardware and peripheral troubleshooting.
- Good problem-solving and troubleshooting abilities.
- Strong communication and customer-handling skills.
Educational qualification:
- Diploma/B.TECH/ BCA/ MCA or in related field.
- 1–2 years of relevant experience, preferably in the AV/IT industry or related field.
Pay: ₹7,000.00 - ₹25,000.00 per month
Work Location: In person
